U.S. Postal Service

On May 4, 2020, the OIG was informed that First-Class Mail, including but not limited to political mail and mail-in ballots, was misdelivered and left near cluster boxes at numerous apartment buildings in Paterson, NJ, on May 1, 2020. The investigation revealed through video surveillance, interviews...

The MRC is the Postal Service’s “lost and found” department, serving a vital customer service role by processing undeliverable and lost items. The MRC receives items deemed “undeliverable” from Postal Service facilities throughout the country, including post offices, delivery units, and distribution...

During fiscal year (FY) 2019, we issued 32 audit reports related to financial controls at Postal Service retail units. We identified inconsistencies with Postal Service policies for performing financial transactions. The purpose of this report is to bring attention to these issues and make...

Plant load agreements are special arrangements between the U.S. Postal Service and certain commercial mailers. Mailers interested in establishing a plant load agreement must already have a Postal Service-approved detached mail unit (DMU) at their mailer facility, wherein a Postal Service clerk is on...

In FY 2015, the Postal Service began planning the acquisition process for a new purpose-built, Next Generation Delivery Vehicle (NGDV) to start replacing the current LLV fleet beginning in FY 2018 through FY 2019. However, by the end of FY 2019, the Postal Service had not awarded the estimated $5-6...

As a part of our IT Audit program, the OIG reviewed a Postal Service IT system to assess the security posture. This audit involved a technical review to identify potential issues and provide recommendations. The technical details of our work are shared directly with Postal Service management. Due to...

This audit is a follow-up to our 2014 white paper on reform of the Federal Employees’ Compensation Act. Our objective was to determine the current status of Postal Service cost-containment activities related to workers’ compensation costs and liabilities.

In fiscal year (FY) 2019, we audited nine local Postal Service units in eight different districts that addressed issues related to local purchases and payments. One of the issues we tested was exceeding the $1,000 invoice limit by using multiple no-fee money orders for local purchases and payments...

A majority of U.S. customers are concerned about the environmental impact of deliveries and many factor in these concerns when choosing a delivery company.To respond to customers’ expectations the Postal Service — like competitors and international posts — could consider offering optional carbon...

The Postal Accountability and Enhancement Act of 2006 requires that each class of mail or type of mail service covers their direct and indirect costs. Over the past 10 years, several U.S. Postal Service market dominant products continuously failed to cover their attributable costs. Currently there...