U.S. Postal Service

We selected the Lehigh Valley Processing and Distribution Center (P&DC) for audit because from January 1, 2019, to August 31, 2020, MCV reported about 605 million delayed mailpieces, or 32.2 percent of the total pieces handled at this facility. We reviewed operations with the most delayed mail —...

The Southwest Station, Washington, D.C., is in the Capital District of the Atlantic Area. The Southwest Station has 48 city routes which are delivered by 59 full-time city carriers and 29 city carrier assistants. The Southwest Station also has 15 clerks, including 10 full-time and five postal...

The OIG conducted a nationally representative survey to understand the ways the COVID-19 pandemic may have altered customer perceptions of the Postal Service and their habits around mail and other postal-related activities. The OIG found that Americans continued to hold favorable views of the Postal...

The Tipton, IA, Post Office is located in the Iowa, Nebraska, South Dakota District of the Central Area. Metered mail is any mail class or product with postage printed with a Postal Service approved postage meter or PC Postage product/system. Unused metered indicia are postage amounts (which may...

While its financial situation has been described as unsustainable, the services the Postal Service provides are of tremendous value to the public and businesses. We identified 9 critical services the Postal Service provides beyond general mail processing and delivery for which it is either...

During the Peak Season Hiring audit (Project Number 20-316), we found that the U.S. Postal Service mishandled personally identifiable information (PII) for veteran employees on an internal system. The purpose of this management alert is to bring these issues to management’s attention and make...

This report presents the results of our self-initiated audit to assess the management of Highway Contract Route (HCR) irregularities due to contractor failure at the New Jersey International (NJI) Network Distribution Center (NDC).

From March through September 2020, the Postal Service separated pandemic-related expenses from daily operating expenses to determine the financial impact. These pandemic-related expenses included supplies, services, transportation expenses, and sick and annual leave expenses, among others. Some...

The Postal Service is required to maintain a safe and healthy environment for both employees and customers in accordance with its internal policies and procedures and Occupational Safety and Health Administration (OSHA). Our objective was to determine if Postal Service management is adhering to...

The Holiday City Station is in the Tennessee District of the Southern Area. This audit was designed to provide U.S. Postal Service management with timely information on potential scanning and mail delivery risks at the Holiday City Station. The delivery unit had 19 city routes and two rural routes...