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Seamless Acceptance automates the entry and verification of commercial mailings by leveraging electronic mailing documentation (eDoc). The eDoc contains detailed information on the mailing, and the Intelligent Mail barcode on pallets, trays, sacks, and mailpieces. Commercial mailings receive...
Our objective was to determine whether the Postal Service properly issued security clearances to contractor personnel at Surface Transfer Centers (STC).STCs are mail consolidation and re-distribution facilities that assist the Postal Service in maximizing the utilization of vehicles and their...
Our objective was to assess the U.S. Postal Service’s service performance for all mail classes over an 18-month period and determine the most common failure points in the mail flow process.Mail is divided into different categories called “classes,” each having different features, service levels, and...
The Postal Service’s Informed Visibility (IV) system enables plant management at postal processing facilities to advance operational efficiency in a variety of ways.To enhance operational efficiency at postal processing facilities further, the Postal Service could address IV system issues, leverage...
Our objective was to determine whether the Postal Service complied with applicable maximum total compensation provisions of the Postal Accountability and Enhancement Act of 2006 (PAEA) and related Postal Service policies and guidelines for calendar year (CY) 2020.
Our objective was to assess whether the Postal Service effectively hired bargaining employees for the peak season periods of 2019 through 2021.Peak season employees help ensure that Postal Service customers receive quality mail service and parcels on-time during the holiday season. Individuals hired...
Our objective was to determine whether the Postal Service provided advance approval for a supplier to charge overtime hours as required.The Postal Service established its Enterprise Technology Services indefinite delivery indefinite quantity contract to increase staff to support Information...
Our objective was to determine whether fiscal year (FY) 2020 expenditures of the Postal Service Board of Governors (Board) were properly supported, reasonable, and complied with Postal Service and Board policies and procedures.The Postal Reorganization Act of 1970, as amended, established the Board...
Mail is processed manually when its dimensions or address quality prevent it from being processed on mail processing equipment or to meet service standards when machines are at capacity.Processing mail manually is less productive (which is calculated by dividing mailpieces processed by workhours...
The Postal Service’s customer care phone number, 1-800-ASK-USPS, is one of the primary channels for customers to connect with the Postal Service. When customers call 1-800-ASK-USPS, their call is initially handled by an Interactive Voice Response (IVR) system. Using voice commands or keypad inputs...
