U.S. Postal Service

This report responds to a request from U.S. Representative Lizzie Fletcher, 7th Congressional District of Texas, to evaluate select mail delivery and customer service operations and determine if internal controls are effective at the Ashford West and Westbury Stations in Houston, TX. Representative...

While conducting fieldwork for our International Mail Operations and Performance Data project, we found significant operational delays of international outbound (export) packages. Operations were significantly challenged at the Postal Service’s five ISCs due to a large number of export packages...

The Office of Inspector General is tasked with ensuring efficiency, accountability, and integrity in the U.S. Postal Service. We also have the distinct mission of helping to maintain confidence in the mail and postal system, as well as to improve the Postal Service's bottom line. We use audits and...

Our objective was to evaluate U.S. Postal Service’s preparedness for the fiscal year (FY) 2022 peak mailing season.Each year, increased mail volume during the Postal Service’s peak mailing season —November through January — significantly strains the Postal Service’s processing and distribution...

The Whitley City (leased), Monticello (owned), and West Somerset (owned) post offices are in the Kentucky – West Virginia District. The Postal Service is required to maintain a safe and healthy environment for both employees and customers in accordance with its internal policies and procedures and...

We have audited the Reclassified Financial Statements of the U.S. Postal Service, which comprises the Government-wide Treasury Account Symbol Adjusted Trial Balance System (GTAS) Reconciliation Report – Reclassified Balance Sheet as of September 30, 2021, and the related GTAS Reconciliation Reports...

Our objective was to assess the effectiveness of the U.S. Postal Service’s management of Highway Contract Routes (HCR) and Postal Vehicle Service (PVS) trips operating more than four hours late.The 2020 Annual Compliance Determination Report defines Postal Service trips that arrive more than four...

This report responds to requests from U.S. Representatives C.A. Dutch Ruppersberger and Kweisi Mfume, for the 2nd and 7th Congressional Districts of MD, respectively, to review mail delivery and customer service operations at select units in the Baltimore, MD, region. In May 2021, Representatives...

Our objective was to evaluate the U.S. Postal Inspection Service’s oversight of case management reporting requirements related to arrests. We also determined whether the Postal Inspection Service reports its results to National Instant Criminal Background Check System.Postal Inspection Service...

Our objective was to review and assess grievances paid from October 1, 2017, through March 31, 2021, at the Springfield, MO, Processing and Distribution Center (P&DC).The Postal Service defines a grievance as a dispute, difference, or disagreement between parties or a complaint lodged by a party...