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Source Id
343

Scheduled Hours and Payments for Highway Contract Routes

2021
20-295-R21
Audit
U.S. Postal Service OIG
U.S. Postal Service

Our objective was to determine the accuracy of Postal Service Highway Contract Route (HCR) scheduled hours and payments from fiscal years (FYs) 2016 through 2020. We performed a risk assessment of the HCR scheduled trips and determined that of the 82,578 scheduled trips in TCSS from FYs 2016 through...

Mail Delivery and Customer Service Issues – Olathe East Branch, Olathe, KS

2021
21-121-R21
Audit
U.S. Postal Service OIG
U.S. Postal Service

We selected the Olathe East Branch for review based on the number of customer inquiries the unit received. Specifically, there were 1,421 inquiries recorded in the Customer 360 (C360) system from November 2020 through January 2021. Most of the inquiries (1,276, or 89.8 percent) were related to...

Voyager Card Transactions – Monroe, NY, Post Office

2021
21-125-R21
Audit
U.S. Postal Service OIG
U.S. Postal Service

OIG used data analytics to identify offices with potentially fraudulent Voyager card activity. The Monroe, NY, Post Office had 1,765 posted transactions from July 1 through December 31, 2020, totaling $193,060. This included 375 Voyager card fuel purchases conducted by one supervisor’s PIN valued at...

International Election Mail Observations for the 2020 General and 2021 Georgia Senate Runoff Elections

2021
21-007-R21
Audit
U.S. Postal Service OIG
U.S. Postal Service

The Postal Service reported processing and delivering record numbers of ballots during the 2020-2021 election season — over 135 million ballots. Within that total were ballots of international origin, including 62,139 for the general election and 1,055 for the Georgia Senate runoffs. These figures...

Mail Delivery and Customer Service Operations – Castle Rock Main Post Office, Castle Rock, CO

2021
21-122-R21
Audit
U.S. Postal Service OIG
U.S. Postal Service

The Castle Rock Main Post Office (MPO) is in the Colorado/Wyoming District of the WestPac Area. This audit was designed to provide U.S. Postal Service management with timely information on potential scanning, mail delivery, and customer service operations risks at the Castle Rock MPO. The unit has...

Stamps, Money Orders, and Cash – Burbank, CA, Main Office and Downtown Station

2021
21-126-R21
Audit
U.S. Postal Service OIG
U.S. Postal Service

Both the Burbank, CA, Main Office and Downtown Station sites are in the California 3 District of the WestPac Area. OIG data analytics identified these two sites as having large retail floor stamp inventory count shortages from October 1, 2019 through January 31, 2021. Retail associates who work at...

Refunds of Permit Postage and Fees – Merrifield, VA, Post Office

2021
21-115-R21
Audit
U.S. Postal Service OIG
U.S. Postal Service

OIG data analytics identified Merrifield, VA, Post Office permit postage refunds totaling about $179,613 for fiscal year (FY) 2020. In addition, we identified some months with unusually high refunds. The objective of this audit was to determine whether postage affixed BRM refunds were properly...

Delayed Mail at the North Houston, TX, Processing and Distribution Center

2021
21-074-R21
Audit
U.S. Postal Service OIG
U.S. Postal Service

We analyzed delayed mail volumes from mail processing facilities nationwide and found that the North Houston, TX, Processing and Distribution Center (P&DC) reported the most delayed mail in the nation from January 1 to December 31, 2020. However, the North Houston P&DC also processed4 the most mail...

Revenue and Costs in the Retail Network

2021
RISC-WP-21-003
Inspection / Evaluation
U.S. Postal Service OIG
U.S. Postal Service

The OIG analyzed revenues and costs of nearly all USPS-managed post offices in the U.S. The research found that both revenue and costs at post offices aligned closely with population density — highest in more urban areas, lowest in rural locations. However, rural post offices were more likely to...

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