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Our objective was to assess whether the Postal Service effectively hired bargaining employees for the peak season periods of 2019 through 2021.Peak season employees help ensure that Postal Service customers receive quality mail service and parcels on-time during the holiday season. Individuals hired...
Our objective was to determine whether the Postal Service provided advance approval for a supplier to charge overtime hours as required.The Postal Service established its Enterprise Technology Services indefinite delivery indefinite quantity contract to increase staff to support Information...
Our objective was to determine whether fiscal year (FY) 2020 expenditures of the Postal Service Board of Governors (Board) were properly supported, reasonable, and complied with Postal Service and Board policies and procedures.The Postal Reorganization Act of 1970, as amended, established the Board...
Mail is processed manually when its dimensions or address quality prevent it from being processed on mail processing equipment or to meet service standards when machines are at capacity.Processing mail manually is less productive (which is calculated by dividing mailpieces processed by workhours...
The Postal Service’s customer care phone number, 1-800-ASK-USPS, is one of the primary channels for customers to connect with the Postal Service. When customers call 1-800-ASK-USPS, their call is initially handled by an Interactive Voice Response (IVR) system. Using voice commands or keypad inputs...
While conducting site visits at the Los Angeles Terminal Handling Services (THS) for our ongoing Air Mail Not Moving as Assigned audit, the OIG found significant opportunities to improve the Postal Service’s air carrier contract management. The purpose of this alert is to bring these issues to the...
We performed procedures agreed upon by the U.S. Office of Personnel Management’s (OPM) Office of the Chief Financial Officer. This attestation engagement is an annual requirement of the U.S. Office of Management and Budget.Our objective was to assist the OPM in assessing the reasonableness of Postal...
The Menlo Park (owned), Excelsior (leased), and Sutter Street (leased) post offices are in the California 1 District. The Postal Service is required to maintain a safe and healthy environment for both employees and customers in accordance with its internal policies and procedures and Occupational...
As a part of our IT Audit program, the OIG reviewed a Postal Service IT system to assess the security posture. This audit involved a technical review to identify potential issues and provide recommendations. The technical details of our work are shared directly with Postal Service management. Due to...
The OIG used data analytics to identify offices with potentially fraudulent Voyager card activity. The Penn Hills Branch had 1,807 transactions posted from October 1, 2020, through March 31, 2021, totaling $65,062. This included 109 transactions flagged as high‑risk in FAMS.Our objective was to...
