U.S. Postal Service

The U.S. Postal Service needs effective and productive operations to fulfill its mission of providing prompt, reliable, and affordable mail service to the American public. It has a vast transportation network that moves mail and equipment among approximately 315 processing facilities and 31,200 post...

The U.S. Postal Service’s mission is to provide timely, reliable, secure, and affordable mail and package delivery to more than 160 million residential and business addresses across the country. The U.S. Postal Service Office of Inspector General (OIG) reviews delivery operations at facilities...

The U.S. Postal Service’s mission is to provide timely, reliable, secure, and affordable mail and package delivery to more than 160 million residential and business addresses across the country. The U.S. Postal Service Office of Inspector General reviews delivery operations at facilities across the...

The U.S. Postal Service’s mission is to provide timely, reliable, secure, and affordable mail and package delivery to more than 160 million residential and business addresses across the country. The U.S. Postal Service Office of Inspector General (OIG) reviews delivery operations at facilities...

Over the last two decades, historical events, legislative enactments, and operational performance have shaped the U.S. Postal Service’s financial results. Throughout the 1990s, the Postal Service’s profitability fluctuated, and the early 2000s saw more net losses than net incomes. Fiscal year (FY)...

The universal service obligation (USO) guarantees all citizens within a country affordable, consistent postal service, regardless of location. However, declining mail volume and market competition have made it harder for postal operators worldwide to sustain the costs of providing the USO. To...

The Office of Inspector General is tasked with ensuring efficiency, accountability, and integrity in the U.S. Postal Service. We also have the distinct mission of helping to maintain confidence in the mail and postal system, as well as to improve the Postal Service's bottom line. We use audits and...

Background The U.S. Postal Service manages over 31,000 facilities nationwide, both owned and leased. Regular maintenance is critical to keeping these spaces safe and operations efficient. The Postal Service spent about $5.5 billion on facility repairs between 2014 and 2024. However, in 2024, it...

This report presents the results of our audit of Postal Service Management of Overtime Hours. Background The Postal Service designates overtime hours as any workhours an employee has worked in excess of a standard workday and/or workweek. The Postal Service generally categorizes overtime hours as...

This report presents the results of our audit of U.S. Postal Inspection Service’s Expense Purchase Card Use. Background The U.S. Postal Inspection Service, an investigative agency within the Postal Service, uses purchase cards for local buying of general goods and services when day-to-day...