U.S. Postal Service

Promoting positive customer retail lobby experiences is a focus area in the U.S. Postal Service’s Delivering for America plan. Retail lobbies are where many customers interact with the Postal Service, such as when buying stamps or mailing packages. The Postal Service collects data on retail lobby...

The U.S. Postal Service provides customers across the nation mail service six days a week as required by law. In December 2022, Winter Storm Elliott arrived in Western New York, and within minutes, winds went from 10 to 70 miles per hour and brought about 36 inches of snow over four days. During a...

Postal markets around the world are transforming. Letter mail volume is declining while the parcel sector becomes increasingly competitive. These trends are placing significant financial pressure on national posts and their ability to sustain the provision of universal postal services. These trends...

The U.S. Postal Service and its contracted trucking companies and drivers play a key role in transporting and maintaining the safety and security of the mail. The Postal Service has approximately 4,600 trucking contracts (highway contract routes and freight auction services) with associated costs of...

The U.S. Postal Service offers reduced postage rates (i.e., worksharing rates) to mailers for handling, pre-applying barcodes, pre-sorting, and transporting mail. Worksharing rates are also referred to as workshare discounts because postage rates are reduced based on costs the Postal Service is...

The mission of the U.S. Postal Inspection Service is to support and protect the U.S. Postal Service and its employees, infrastructure, and customers. Postal inspectors are law enforcement agents who are assigned accountable property, such as surveillance equipment, for investigative purposes...

The U.S. Postal Service needs effective and productive operations to fulfill its mission of providing prompt, reliable, and affordable mail service to the American public. It has a vast transportation network that moves mail and equipment among about 330 processing facilities and 31,000 post offices...

This interim report presents the results of our self-initiated audit of delivery operations and property conditions at the Dockweiler Station (also known as the Marvin Gaye Post Office) in Los Angeles, CA. The Dockweiler Station is in the California 5 District of the Westpac Area and services ZIP...

This interim report presents the results of our self-initiated audit of delivery operations and property conditions at the Downtown Long Beach Station in Long Beach, CA. The Downtown Long Beach Station is in the California 5 District of the WestPac Area and services ZIP Codes 90802, 90810, 90813...

This interim report presents the results of our self-initiated audit of delivery operations and property conditions at the Inglewood Carrier Annex in Inglewood, CA. The Inglewood Carrier Annex is in the California 5 District of the WestPac Area and services ZIP Codes 90301, 90302, 90303, 90304, and...