Amtrak (National Railroad Passenger Corporation)

We identified a potential conflict of interest issue involving a former member of the Amtrak Board of Directors who had previously been a management official at another company within the transportation industry. Specifically, Amtrak and this company developed a partnership agreement while the...

This year marks the 40th anniversary of the Inspector General Act and the creation of the original 12 Offices of Inspector General. Our office was established in 1989 as a result of 1988 amendments to the Act. Since that time, the community has grown to include 73 statutory Inspectors General who...

An Amtrak Building and Bridges Supervisor in Baltimore, Maryland, was terminated from employment following an administrative hearing on October 23, 2018, for violating company policy by claiming and receiving pay for unworked hours and instructing a subordinate employee, also based in Baltimore, to...

This report is the second in a series about the Mechanical department’s operating efficiency and focuses on the department’s service and inspection activities. The company has a total of 62 locations nationwide where it services and inspects trainsets; 50 smaller outlying sites, as well as 12 larger...

In July 2012, we reported on significant management control weaknesses in the company’s background checks process for the employees it hires, which the company took actions to address. The purpose of this review was to provide an update on the company’s background checks process. Our objective was...

This report identifies our views of the top management and performance challenges facing Amtrak (the company). Many other inspectors general are legislatively required to produce similar reports focusing on high-risk or high-impact activities and performance issues that affect programs, operations...

A ticket agent resigned on April 5, 2018, prior to an administrative hearing, for stealing money from a cash drawer at Amtrak’s Los Angeles Union Station. Our investigation determined that the employee would wait until train conductors electronically scanned passengers’ tickets and would then reset...

An Amtrak Foreman in Chicago, Illinois, was issued a letter of counseling on September 9, 2018, for providing an unauthorized written endorsement of a company vendor. The written endorsement was posted on the vendor’s website.On August 23, 2018, the vendor was issued a notice to remove the...

An Amtrak Reservation Sales Agent resigned from employment on September 4, 2018, after the employee was prosecuted for theft of customer credit card numbers. The employee used the stolen credit card numbers to purchase items for personal use valued at over $2,100. On August 22, 2018, in the Court of...

Our objective was to assess the company’s ability to restore IT services after a disruption. To do so, we analyzed the company’s business continuity planning and testing efforts and compared them to private- and public-sector IT management controls standards issued by the National Institute of...