Amtrak (National Railroad Passenger Corporation)

Our objective for this report was to assess the extent to which the company effectively manages leave granted under the Family Medical Leave Act (FMLA). The FMLA provides important protections to employees who need to miss work for their medical conditions or those of a family member. We have...

Our objective was to assess the company’s efforts to provide high-quality customer service to passengers with disabilities. We found that although the company has ongoing efforts to improve the service it provides to these customers, it faces challenges in two key areas. First, it does not have an...

Our investigation determined that a Clerk based in New Brunswick, New Jersey, violated company policies by using her company-issued computer and other company equipment, such as printers and copiers, to conduct personal business by selling items online on company time. We also confirmed that she was...

Two Amtrak employees, Kevin Frink, 53, of Willingboro, New Jersey, and Dion Jacob, 51, of Brooklyn, New York, pleaded guilty to conspiracy to commit health care fraud on May 22, 2025, and June 11, 2025, respectively, in U.S. District Court, District of New Jersey. According to court documents, Frink...

Our investigation determined that, between 2022 and 2023, an Amtrak Supervisor based in Philadelphia and several other employees violated company policy by not swiping out on a Time Entry Device (TED) after their shifts and, subsequently, swiping out and immediately back in when they returned to...

Our investigation determined that an Amtrak Engineer based in Philadelphia, Pennsylvania, violated company policies by misusing his company-issued computer to conduct personal business on company time and failing to report three outside businesses on his annual Certificates of Compliance. He was...

Our investigation determined that a former Lineman Trainee based in New Brunswick, New Jersey, violated company policies by offering company employment under false pretenses in exchange for sexual favors, as well as lying in an OIG interview about his interaction with the complainant. Specifically...

An Amtrak Passenger Conductor based in Philadelphia, Pennsylvania, pleaded guilty on June 24, 2025, in U.S. District Court, Eastern District of New York, to one count of wire fraud involving the fraudulent submission and subsequent receipt of $52,500 for two Paycheck Protection Program (PPP) loans...

Like other organizations, Amtrak (the company) has been migrating its existing technology systems and data and deploying new systems to the cloud, and its efforts are ongoing. During our ongoing audit of the company’s cloud computing practices, we identified two pressing cybersecurity issues. We are...

Our objective was to assess the extent to which the company has effective processes and controls during the pre-award phase to ensure contracts it awards are in its best interest. We found that certain pre-award contracting activities generally worked well, but we identified two areas where...