We found that since 2016 the company has made targeted improvements to the processes and data it uses to manage its state-of-good-repair (SOGR) work, and other improvement initiatives are underway. Despite these efforts, the company’s infrastructure asset management capabilities have not advanced significantly because it has not yet taken some foundational steps, including fully establishing a governance framework and strengthening its SOGR infrastructure asset data. Until it addresses these issues, it cannot reasonably demonstrate how the federal funds it receives will reduce its SOGR backlog or the timeline to eliminate it.
We recommended that the company fully establish a governance framework for infrastructure asset management that includes specific objectives and performance metrics, as well as defined activities and resources needed to achieve a state of good repair. Further, we recommended that the company better communicate roles and responsibilities of staff and departments involved in SOGR work. We also recommended advancing ongoing data improvement efforts and developing additional controls to help maintain a complete, accurate inventory.
