DHS - OIG-23-38 - 4

Comply with the PBNDS 2011 grievance standard by: a. responding to detainee grievances within the required timeframes; b. designating alternative staff who are responsible for responding to grievances, when necessary, to ensure the subject of a grievance is not the same as the person responding to the grievance; c. conducting training for the facility grievance officer and other officials responsible for responding to grievances on what constitutes an appropriate grievance response; d. ensuring detainees can submit medical grievances directly to medical staff and no other staff can access detainee electronic medical grievance information; and e. ensuring responses to grievances are in a language detainees can understand.