Text of Recommendation | Comply with the PBNDS 2011 grievance standard by: a. responding to detainee grievances within the required timeframes; b. designating alternative staff who are responsible for responding to grievances, when necessary, to ensure the subject of a grievance is not the same as the person responding to the grievance; c. conducting training for the facility grievance officer and other officials responsible for responding to grievances on what constitutes an appropriate grievance response; d. ensuring detainees can submit medical grievances directly to medical staff and no other staff can access detainee electronic medical grievance information; and e. ensuring responses to grievances are in a language detainees can understand. |
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Recommendation Number | 4 |
Recommendation Status | Closed |
Significant Recommendation | No |
Submitting OIG | |
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Linked Report |