Open Recommendations

The CIO should ensure that ******************************************* *********************************************** are remediated by the plan of action and milestones due date.

1. We recommend that the Assistant Secretary of Commerce for Communications and Information and NTIA Administrator direct FirstNet Authority's Chief Executive Officer and Chief Procurement Officer to modify the current quality assurance surveilance plan (QASP) to ensure: a. surveillance methods are sufficiently defined and detailed to verify that AT&T's performance meets contract requirements and the Act's requirements for all work requiring surveillance, including all the criteria of a device connection; and b. device connection target KPIs are sufficiently designed to accurately measure performance.

2. We recommend that the Assistant Secretary of Commerce for Communications and Information and NTIA Administrator direct FirstNet Authority's Chief Executive Officer and Chief Procurement Officer to direct the contracting officer's representative to document and maintain all surveillance activities, to include surveillance activities conducted by subject-matter experts, in the official contract file.

3. We recommend that the Assistant Secretary of Commerce for Communications and Information and NTIA Administrator direct FirstNet Authority's Chief Executive Officer and Chief Procurement Officer to direct the contracting officer's representative to follow the QASP to conduct sufficient surveillance of device connection targets, to include performing random audits, reviewing AT&T's QCP results, and holding AT&T accountable via remediation actions for deficiencies in reporting and performance.

Ensure consistent language in various publications when communicating to detainees about the grievance and request processes.

Maintain complete and consistent records on sexual harassment allegations and continue training staff on Sexual Abuse and Assault Prevention and Intervention complaint processes.

Ensure facility grievance logs are accurate.

Ensure ICE staff maintain an updated log of detainee grievances to ICE.

Ensure facility staff is communicating clear and accurate information to detainees regarding menu ingredients.

Establish and implement a plan to reduce wait times for specialty care appointments.

Establish performance measurements using the recipients’ reported data, such as Eligible Small Business Concerns new to the State Trade Expansion Program and include them in the annual report as a verifiable measure of program success.

Develop policies and implement a process to ensure recipients report accurate and complete information for participating Eligible Small Business Concerns that reconciles to the quarterly performance reports.

Clearly define essential measurement criteria, specifically sales, new-to-export, and market expansion, to ensure reporting consistency among the State Trade Expansion Program recipients and include these definitions in the program announcement.

Require State Trade Expansion Program applicants to include reimbursement and activity thresholds for participating Eligible Small Business Concerns in their proposals and review for reasonableness to ensure the program meets the objective of the Trade Facilitation and Trade Enforcement Act of 2015.

Enhance the quarterly review process to include strategic planning to emphasize recipients meeting performance goals.

Increase oversight of cooperative agreement recipients and establish and implement a risk-based approach to monitor recipients that are not meeting their quarterly milestone goals.

We recommend the Director, Office of Biometric Identity Management work with the Department of Defense to develop and implement a plan to address Automated Biometric Identification System data access restrictions.

We recommend the Senior Official Performing the Duties of the Commissioner of CBP develop a policy directing field offices to implement a process to manage risk when primary name queries of every traveler are not considered operationally feasible. The policy should include guidance to help field offices manage port understanding and implementation, and conduct annual reviews to verify port compliance and analyze performance.

We recommend the Senior Official Performing the Duties of the Commissioner of CBP continue to conduct technology testing until a solution is identified to perform biometric matching at land POE vehicle lanes.

We recommend the Director of USCIS update screening requirements for delayed adjudications to ensure applicants are continuously rescreened; implement a process to continuously monitor asylum applicants pending adjudication past 180 days to identify those who may pose a threat to the United States and should be placed in an appropriate handling process; and ensure that USCIS takes appropriate action when derogatory information is identified.

We recommend the Director of USCIS develop and implement a plan, including cost estimates, to automate security checks for asylum applicants.

(U) Rec. 1.a: This recommendation is Controlled Unclassified Information

(U) Rec. 1.a: This recommendation is Controlled Unclassified Information

(U) Rec. 1.a.1: This recommendation is Controlled Unclassified Information

(U) Rec. 1.a.1: This recommendation is Controlled Unclassified Information