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Date Issued
Submitting OIG
Department of Homeland Security OIG
Other Participating OIGs
Department of Homeland Security OIG
Agencies Reviewed/Investigated
Department of Homeland Security
Components
United States Immigration and Customs Enforcement (ICE)
Report Number
OIG-24-29
Report Description

During our unannounced inspection of U.S Immigration and Customs Enforcement’s (ICE) Denver Contract Detention Facility (Denver) in Aurora, Colorado, we found that Denver’s staff complied with Performance-Based National Detention Standards 2011, revised in December 2016, for recreation, use of force, library, and the voluntary work program. However, facility and ICE staff did not comply with standards related to staff-detainee communication and grievance practices. In addition, ICE did not maintain proper documentation of detainee grievances and a current log of paper requests and grievances, nor did they provide timely and appropriate responses to all requests.

Report Type
Inspection / Evaluation
Agency Wide
Yes
Number of Recommendations
14
Questioned Costs
$0
Funds for Better Use
$0

Open Recommendations

This report has 8 open recommendations.
Recommendation Number Significant Recommendation Recommended Questioned Costs Recommended Funds for Better Use Additional Details
1 No $0 $0

Ensure consistent language in various publications when communicating to detainees about the grievance and request processes.

2 No $0 $0

Ensure responses to detainee requests are timely, and in a language understood by the detainee.

4 No $0 $0

Maintain complete and consistent records on sexual harassment allegations and continue training staff on Sexual Abuse and Assault Prevention and Intervention complaint processes.

5 No $0 $0

Provide responses to grievances within 5 working days, even if it’s to update the detainees that a grievance response will likely be late due to an investigation.

6 No $0 $0

Ensure facility grievance logs are accurate.

7 No $0 $0

Ensure ICE staff maintain an updated log of detainee grievances to ICE.

8 No $0 $0

Ensure facility staff is communicating clear and accurate information to detainees regarding menu ingredients.

13 No $0 $0

Establish and implement a plan to reduce wait times for specialty care appointments.

Department of Homeland Security OIG

United States