Open Recommendations

OIG recommends that the Bureau of Administration conduct a survey among Contracting Officers and Contracting Officers Representatives to identify issues related to the use of the mandated eFiling module and suggested improvements to the module, specifically pertaining to maintaining contract administration documentation.

Following implementation of Recommendation 5, OIG recommends that the Bureau of Administration (a) analyze the results of the survey to identify the factors hindering the use of eFiling to maintain contract administration documentation, including technical issues that need to be addressed and (b) develop and implement, if appropriate, a corrective action plan to increase the use of the mandated eFiling module.

OIG recommends that the Bureau of Administration update the Foreign Affairs Manual, Foreign Affairs Handbook, and supplemental procurement guidance to assist and support Contracting Officers in conducting contract terminations. At a minimum, the policies and procedures should include guidance detailing the contents of termination dockets, such as the type and extent of documentation to maintain; expected timelines for adding documents; and standardized methods for organizing and naming documents. The policy and procedures should also include helpful tools, such as a checklist of documents that are required to be maintained in the termination docket and a post-termination conference meeting template.

OIG recommends that the Bureau of Administration, in coordination with the Foreign Service Institute, modify contract administration training that is offered by the Department of State to include guidance on the contract termination process.

Following implementation of Recommendations 7 and 8, OIG recommends that the Bureau of Administration develop a communication strategy and disseminate to procurement personnel the updates to policy, procedures, and training related to contract terminations to ensure awareness of contract termination process requirements, including documentation requirements.

OIG recommends that the Bureau of Administration, within 45 days of issuance of this report, develop and implement a plan of action to address the contracts related to Afghanistan that are in the termination process to ensure prompt completion of the process and move contracts to closeout.

OIG recommends that the Bureau of Administration, within 45 days of issuance of this report, develop and implement a plan of action to address the expired contracts related to Afghanistan that remain open.

OIG recommends that the Bureau of Administration develop and implement a process to ensure that Contracting Officers comply with Federal Acquisition Regulation termination process requirements.

FDA should give greater weight to retailers' past noncompliance when taking enforcement actions against retailers with histories of violations.

FDA should determine whether variation in inspection activity on the basis of neighborhoods' socioeconomic status is appropriate and the extent to which it is meeting FDA's objective for protecting vulnerable populations.

Develop additional strategies and solutions to manage delays in detainee transfers to partners and implement these improvements throughout the El Paso sector when the holding facilities in the sector are over capacity.

Establish performance targets aligned with the key objectives of a new loyalty program and establish parameters to actively monitor progress for effective program management.

Develop a comprehensive communication strategy for a new loyalty program that promotes awareness of functionality for prospective, and once enrolled, ongoing customers.

Conduct an evaluation of customer spending requirements and discounts, related to any future loyalty program, to ensure the program's design promotes customer engagement and shipping growth

Involve all participating federal components in a review of its KPIs, revise those KPIs that need clarification, include disincentives where appropriate, retain supporting documentation on the development of the performance measures, and work with Leidos to modify the contract.

Implement procedures to conduct periodic assessments to determine how current KPIs could be modified and whether new KPIs should be added to adequately address the government's need.

Work with Leidos to ensure its monthly status reports accurately summarize its performance,
technical progress, and challenges, as required.

Implement procedures to ensure federal components review and identify inaccuracies and
incompleteness in Leidos' monthly status reports.

The auditors recommend that Chief Information Officer require the Department and FSA to take immediate correctiveactions to implement enhanced monitoring procedures to allow for timely review of system authorization packages andappropriate authorization prior to submission into CSAM.

The auditors recommend that the Chief Information Officer require the Department to develop and implement an effectivequality control review process for its policies and procedures.

The auditors recommend that the Chief Information Officer require the Department and Federal Student Aid to takeimmediate corrective actions to remove users from the PIV exempt list.

The auditors recommend that the Chief Information Officer require the Department to take immediate corrective actions forestablishing quality control policies, procedures, and additional processes to ensure that user onboarding, elevated andnon-elevated user access forms are properly completed, tracked, and maintained for records.

The auditors recommend that the Chief Information Officer require that the Department and FSA to take immediatecorrective actions to ensure appropriate resources and funding are available and dedicated to complete implementation ofthe required EL1 and EL2 event logging maturities.

The auditors recommend that the Chief Information Officer require the Department to update Department PIA processes,quality control procedures, and monitoring controls to validate, track, and enforce the timely completion and review ofPIAs.

We recommend that the Kentucky Cabinet for Health and Family Services, Department for Medicaid Services file invoices for and collect from manufacturers rebates totaling $15,611,770 ($11,209,642 Federal share) for single-source and top-20 multiple-source physician-administered drugs and refund the Federal share of rebates collected.