Open Recommendations

In October 2024, we recommended that the Chief, FMSS, ******* * ******** ********** ** *** ***** **** ***** ******* *** ** ********* ******* ******** ** ********** ** ******* *** *** ****** ** ********* ****** ******* ******* ***** ***** ******.

The Chief, FMSS, should periodically ensure that all emergency exit doors at IRS facilities in Puerto Rico are functioning as designed and any inoperable or damaged door is repaired.

In October 2024, we recommended that the Chief, FMSS, should regularly check bins for fill rates and immediately request services for all full bins to ensure that bins do not overflow, and sensitive information is not at risk.

In October 2024, we recommended that the Chief, FMSS, should regularly check bins for fill rates and immediately request services for all full bins to ensure that bins do not overflow, and sensitive information is not at risk.

Ensure automation is consistent with the policy for processing the transportation benefit.

Prioritize the insourcing of Denver Regional Transfer Hub operations.

USDA OIG has determined that this recommendation contains sensitive information and will not be publicly released due to privacy concerns.

USDA OIG has determined that this recommendation contains sensitive information and will not be publicly released due to privacy concerns.

USDA OIG has determined that this recommendation contains sensitive information and will not be publicly released due to privacy concerns.

USDA OIG has determined that this recommendation contains sensitive information and will not be publicly released due to privacy concerns.

We recommend that the FAS Commissioner evaluate TTS’s use of DHA to ensure it complies with 5 C.F.R. 337.205, Critical hiring needs.

We recommend that the FAS Commissioner ensure TTS’s hiring procedures comply with GSA hiring requirements.

We recommend that the FAS Commissioner strengthen controls to ensure that: 1) TTS’s hiring actions provide open and fair competition among qualified applicants and adhere to merit system principles; 2) TTS’s hiring actions are properly documented to allow for a complete and accurate third-party review, as required by the U.S. Office of Personnel Management; 3) recruitment incentives are considered in lieu of Superior Qualifications Appointments and are documented to verify compliance with 5 C.F.R. 531.212(d), Consideration of recruitment incentive; and 4) the USDC group recruitment incentive is reviewed and approved annually, as required by GSA Order HRM 9575.1 CHGE 1…

We recommend that the FAS Commissioner evaluate the Superior Qualifications Appointments awarded to TTS employees beginning April 1, 2021, to determine if the pay step granted is properly supported. If errors exist, refer to GSA’s Office of General Counsel to determine the appropriate action.

We recommend that the FAS Commissioner evaluate the TTS Talent team’s job series classifications to ensure they align with the team’s primary responsibilities and develop necessary controls to ensure future compliance.

We recommend that the FAS Commissioner evaluate TTS’s pay distribution and develop the controls necessary to ensure there is equal pay for work of equal value and consistency throughout TTS and GSA in accordance with 5 U.S.C. 2301(b)(3), Merit system principles.

(U) Rec. A.1: The DoD OIG recommended that the Deputy Assistant Secretary of Defense for Global Partnerships, in coordination with the Director, Defense Security Cooperation Agency, update the feasibility review and technical feedback process or develop a new oversight process to verify completion of all assessment and monitoring product submissions, including tracking the corrective actions needed for concerns identified and documenting the reasons for approving significant security cooperation initiatives with outstanding concerns.

(U) Rec. A.2: The DoD OIG recommended that the Director, Defense Security Cooperation Agency further develop and implement data management capabilities within Socium for the clear identification of programs and activities associated with significant security cooperation initiatives, and for additional assessment and monitoring functions, including functionality for initial assessments, performance monitoring plans, and monitoring reports.

(U) Rec. A.3.c: The DoD OIG recommended that the Commander, U.S. Indo?Pacific Command, should require the Director, U.S. Indo?Pacific Command, Strategic Planning and Policy (J?5) develop and implement instructions to establish the roles and responsibilities of U.S. Indo?Pacific Command security cooperation stakeholders for assessment, monitoring, and evaluation requirements, including security cooperation organization responsibilities.

(U) Rec. B.1.b: The DoD OIG recommended that the Deputy Assistant Secretary of Defense for Global Partnerships determine at the completion of the next annual congressional monitoring report for the Indo?Pacific Maritime Security Initiative whether the recently implemented processes to reconcile the fiscal year data into a calendar year report are allowing the timely completion of the report as expected. If the Deputy Assistant Secretary of Defense for Global Partnerships is still unable to issue the report on time, the Deputy Assistant Secretary should implement additional controls to ensure that the report is issued in a timely manner.

(U) Rec. B.2.a: The DoD OIG recommended that the Director, Defense Security Cooperation Agency issue the FY 2023 section 386, title 10, United States Code annual congressional monitoring report as required.

(U) Rec. B.2.b: The DoD OIG recommended that the Director, Defense Security Cooperation Agency implement additional controls to ensure that the report is issued in a timely manner if the Defense Security Cooperation Agency is still unable to issue the section 386, title 10, United States Code annual congressional monitoring report on time following the planned updates to Socium and recently implemented processes to collect and reconcile data.

(U) Rec. B.2.c: The DoD OIG recommended that the Director, Defense Security Cooperation Agency determine whether the processes put in place for data collection and reconciliation address the timeliness issues for future reports. If the Defense Security Cooperation Agency is still unable to issue the report on time, the Director should implement additional controls to ensure that the report is issued in a timely manner.

Develop, document, and implement a strategy with clear goals, metrics, and priorities to guide efforts for improving customer service to passengers with disabilities. This strategy should also clarify roles and responsibilities, including how the relevant departments should coordinate on accessibility issues.

Strengthen and document a process for collecting, tracking, and resolving all accessibility-related complaints—including defining timelines for resolving them—in accordance with federal regulation.