GSA’s Technology Transformation Services Violated Hiring Rules and Overpaid Incentives

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Date Issued

Monday, July 14, 2025

Submitting OIG

General Services Administration OIG

Agencies Reviewed/Investigated

General Services Administration

Report Number

A240037Q6P25001

Report Type

Audit

Agency Wide

Yes

Number of Recommendations

Questioned Costs

Funds for Better Use

Report updated under NDAA 5274

Open Recommendations

This report has 6 open recommendations.

Recommendation Number	Significant Recommendation	Recommended Questioned Costs	Recommended Funds for Better Use
1	Yes	$0	$0
We recommend that the FAS Commissioner evaluate TTS’s use of DHA to ensure it complies with 5 C.F.R. 337.205, Critical hiring needs.
2	Yes	$0	$0
We recommend that the FAS Commissioner ensure TTS’s hiring procedures comply with GSA hiring requirements.
3	Yes	$0	$0
We recommend that the FAS Commissioner strengthen controls to ensure that: 1) TTS’s hiring actions provide open and fair competition among qualified applicants and adhere to merit system principles; 2) TTS’s hiring actions are properly documented to allow for a complete and accurate third-party review, as required by the U.S. Office of Personnel Management; 3) recruitment incentives are considered in lieu of Superior Qualifications Appointments and are documented to verify compliance with 5 C.F.R. 531.212(d), Consideration of recruitment incentive; and 4) the USDC group recruitment incentive is reviewed and approved annually, as required by GSA Order HRM 9575.1 CHGE 1, Recruitment, Relocation and Retention Incentives; and 5 C.F.R. 575.105(b)(3), Applicability to employees. Additionally, evaluate and document the need to award a group recruitment incentive that exceeds GSA’s recommended amount.
4	Yes	$0	$0
We recommend that the FAS Commissioner evaluate the Superior Qualifications Appointments awarded to TTS employees beginning April 1, 2021, to determine if the pay step granted is properly supported. If errors exist, refer to GSA’s Office of General Counsel to determine the appropriate action.
5	Yes	$0	$0
We recommend that the FAS Commissioner evaluate the TTS Talent team’s job series classifications to ensure they align with the team’s primary responsibilities and develop necessary controls to ensure future compliance.
6	Yes	$0	$0
We recommend that the FAS Commissioner evaluate TTS’s pay distribution and develop the controls necessary to ensure there is equal pay for work of equal value and consistency throughout TTS and GSA in accordance with 5 U.S.C. 2301(b)(3), Merit system principles.