Open Recommendations

Review all existing guidance to ensure that the use of Letters of Credit is not allowed for goods or services that should be procuredwith a Federal Acquisition Regulation contract.

Strengthen oversight of the National Flood Insurance Program cash management process to ensure Write Your Own insuranceproviders’ and NFIP Direct and Bureau and Statistical Agent contractors’ accounts receivable and accounts payable aging reports and bankreconciliations are reviewed.

Recommendation is not publicly available.

Recommendation is not publicly available.

Recommendation is not publicly available.

Recommendation is not publicly available.

Recommendation is not publicly available.

Recommendation is not publicly available.

We recommended that Noridian Healthcare Solutions, LLC, work with CMS to ensure that its final settlement of contract costs reflects an increase in Medicare pension costs of $620,072 for CYs 2014 through 2016.

We recommended that Noridian Healthcare Solutions, LLC, increase the Medicare segment pension assets by $1,207,983 and recognize $31,451,287 as the Medicare segment pension assets as of December, 31, 2016.

We recommended that Noridian Healthcare Solutions, LLC, increase Medicare's share of the Medicare segment excess pension assets as of December 31, 2016, by $2,261,097 and recognize $703,387 as Medicare's share of the pension assets as a result of the benefit curtailment.

We recommended that Noridian Healthcare Solutions, LLC, increase the Medicare segment PRB assets by $197,098 as of January 1, 2017.

We recommend that Noridian Healthcare Solutions, LLC, work with CMS to ensure that its final settlement of contract costs reflects an increase in Medicare PRB costs of $1,531,023 for CYs 2014 through 2016.

CMS should evaluate the potential impacts of updating the DRG window policy to include affiliated hospitals, and seek the necessary legislative authority to update the policy as appropriate.

The Bureau of East Asian and Pacific Affairs should review its Joint Regional Strategy in accordance with Department guidelines.

The Bureau of East Asian and Pacific Affairs, in coordination with the Bureau of Global Talent Management, should conduct an organizational assessment to align its organizational structure with bureau operational needs and Department requirements.

The Bureau of East Asian and Pacific Affairs should review and de-obligate all invalid unliquidated obligations without activity for more than 1 year, in accordance with Department guidance, so funds of up to $2.7 million can be put to better use.

Enhance existing processes to analyze potential out-of-period revenue transactions, and formally document the evaluation results to include a consideration of materiality and the impact on the prior period financial statements. (New)

OIG recommends that the Under Secretary for Management verify that the Bureau of Information Resource Management (IRM) has developed plans of action and milestones, as required by the National Institute of Standards and Technology, Special Publication 800-53, rev. 4, to address each open OIG recommendation. The plans of action and milestones should document planned remedial actions to correct the deficiencies identified. If the Under Secretary for Management determines that IRM has not developed or maintained plans of action and milestones for each open OIG recommendation, the Under Secretary for Management should direct IRM to take action to comply with standards.

The Commissioner, Wage and Investment Division, should implement a more centralized and structured approach that includes an assessment of factors including high-volume notices and letters issued to taxpayers to ensure that frequently issued notices and letters as well as those that have significant impact on the taxpayer are translated into Spanish.

The Commissioner, Wage and Investment Division, should establish a process for Limited English Proficiency (LEP) taxpayers to provide feedback on their experience using the Over-the-Phone Interpreter (OPI) service.

The Commissioner, Wage and Investment Division, should establish a customer satisfaction measurement system to assess the overall satisfaction with Over-the-Phone Interpreter (OPI) service.

The Commissioner, Wage and Investment Division, should establish specific performance measures and goals to effectively assess the assistance provided to LEP and visually impaired taxpayers.

Define a Supply Chain Risk Management strategy to drive the development and implementation of policies and procedures for:a. How supply chain risks are to be managed across the agency;b. How monitoring of external providers compliance with defined cybersecurity and supply chain requirements;c. How counterfeit components are prevented from entering the DNFSB supply chain.

Update agency strategic planning documents to include clear milestones for implementing strong authentication, the Federal ICAM architecture and OMB M-19-17, and phase 2 of DHS's Continuous Diagnostics and Mitigation (CDM) program.