Open Recommendations

The Veterans Integrated Service Network Director assists system leaders with completing corrective actions to improve Care in the Community performance.

The VA Maryland Health Care System Director ensures system Care in the Community staff create and use care coordination plan notes for documenting all care coordination activities for consults with an assigned level of care other than basic and monitors for compliance.

The VA Maryland Health Care System Director ensures full implementation of Veterans Health Administration’s enhanced Referral Coordination Initiative as required and monitors for compliance.

The VA Maryland Health Care System Director ensures Care in the Community Patient Advocate Tracking System data is analyzed for use in service-level quality and process improvement and monitors for compliance.

We recommend that USAID/Kenya and East Africa determine the allowability of $171,432 in ineligible questioned costs identified on page 18 of the audit report and recover any amount that is unallowable.

We recommend that USAID/Kenya and East Africa verify that Liverpool Voluntary Care and Treatment Health provides FHI360 with a copy of the findings raised in Ernst & Young's audit report to determine the allowability of $7,594 in ineligible questioned costs identified on page 18 of the audit report and recover any amount that is unallowable related to the subaward.

Ensure automation is consistent with the policy for processing the transportation benefit.

USDA OIG has determined that this recommendation contains sensitive information and will not be publicly released due to privacy concerns.

USDA OIG has determined that this recommendation contains sensitive information and will not be publicly released due to privacy concerns.

USDA OIG has determined that this recommendation contains sensitive information and will not be publicly released due to privacy concerns.

USDA OIG has determined that this recommendation contains sensitive information and will not be publicly released due to privacy concerns.

We recommend that the FAS Commissioner evaluate TTS’s use of DHA to ensure it complies with 5 C.F.R. 337.205, Critical hiring needs.

We recommend that the FAS Commissioner ensure TTS’s hiring procedures comply with GSA hiring requirements.

We recommend that the FAS Commissioner strengthen controls to ensure that: 1) TTS’s hiring actions provide open and fair competition among qualified applicants and adhere to merit system principles; 2) TTS’s hiring actions are properly documented to allow for a complete and accurate third-party review, as required by the U.S. Office of Personnel Management; 3) recruitment incentives are considered in lieu of Superior Qualifications Appointments and are documented to verify compliance with 5 C.F.R. 531.212(d), Consideration of recruitment incentive; and 4) the USDC group recruitment incentive is reviewed and approved annually, as required by GSA Order HRM 9575.1 CHGE 1…

We recommend that the FAS Commissioner evaluate the Superior Qualifications Appointments awarded to TTS employees beginning April 1, 2021, to determine if the pay step granted is properly supported. If errors exist, refer to GSA’s Office of General Counsel to determine the appropriate action.

We recommend that the FAS Commissioner evaluate the TTS Talent team’s job series classifications to ensure they align with the team’s primary responsibilities and develop necessary controls to ensure future compliance.

We recommend that the FAS Commissioner evaluate TTS’s pay distribution and develop the controls necessary to ensure there is equal pay for work of equal value and consistency throughout TTS and GSA in accordance with 5 U.S.C. 2301(b)(3), Merit system principles.

Develop, document, and implement a strategy with clear goals, metrics, and priorities to guide efforts for improving customer service to passengers with disabilities. This strategy should also clarify roles and responsibilities, including how the relevant departments should coordinate on accessibility issues.

Strengthen and document a process for collecting, tracking, and resolving all accessibility-related complaints—including defining timelines for resolving them—in accordance with federal regulation.

Begin tracking and using other relevant data sources to improve visibility over the quality of the company’s customer service to passengers with disabilities and to inform the strategy it develops.

Formalize a process to regularly train all customer-facing employees and supervisors on interacting with passengers with disabilities in accordance with federal regulation. This should include clarifying the responsibility for enforcing this requirement and which employees and supervisors should receive training.

Establish and document a process to ensure that the company fully considers passengers with disabilities in any efforts to improve the communication of essential travel information.

analysis, develop a proposal of any potential improvement options and submit it to the Executive Leadership Team for consideration.

Since the Supply Chain Buyer Guide is only applicable to the Supply Chain organization, we recommend the Vice President, Supply Chain, develop an agency-wide standard program and process defining the process for evaluating and awarding purchase orders under blanket contracts. The standard program and process should define when (1) the product or service should be competed among multiple vendors before issuing a purchase order and (2) deviations from competition guidelines are acceptable.

The OIG recommends the Director ensures staff have processes to prevent repeat environment of care findings.