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Federal Reports
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Agency Reviewed / Investigated
Report Title
Type
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Department of Energy
Southwestern Federal Power System’s Fiscal Year 2015 Financial Statement Audit
This is our final report on OIG's audit of NOAA's IT systems in response to a significant cyber attack that took place in September 2014. We conducted this audit to (1) determine the significant factors that contributed to the successful cyber attack on NOAA information systems and (2) evaluate NOAA’s handling of the detection, analysis, eradication, and reporting of the attack, as well as recovery from it.
Contact Analytics Has Been Used to Improve Taxpayer Service, but Not All Front-Line Employees Are Aware of the Process to Submit Customer Service Issues