We determined that U.S. Customs and Border Protection (CBP) IT systems and infrastructure did not fully support its border security objective of preventing the entry of inadmissible aliens to the country. The slow performance of a critical system used for pre-screening travelers reduced Office of Field Operations officers’ ability to identify any passengers who may pose concerns, including national security threats. Further, incoming passenger screening at U.S. international airports was hampered by system outages that created passenger delays and public safety risks. IT systems and infrastructure also did not fully support Border Patrol and Air and Marine Operations border security activities between ports of entry. Poor systems performance and network instability resulted in processing backlogs and agents’ inability to meet deadlines for submitting potential criminal alien prosecution cases. Also, network outages hindered air and marine surveillance operations, reducing the situational awareness needed to detect inadmissible aliens and cargo approaching U.S. borders. CBP has not yet addressed these long-standing IT systems and infrastructure challenges, due in part to ongoing budget constraints. We recommended that CBP take steps to address passenger screening and border security IT systems and infrastructure challenges. We made seven recommendations and CBP concurred with all seven of our recommendations.
| Report Date | Agency Reviewed / Investigated | Report Title | Type | Location | |
|---|---|---|---|---|---|
| Department of Homeland Security | CBP's IT Systems and Infrastructure Did Not Fully Support Border Security Operations | Audit | Agency-Wide | View Report | |
| Department of Defense | Naval Facilities Engineering Command Southwest and Marine Corps Base Camp Pendleton Officials’ Use of Utility Energy Services Contracts | Audit | Agency-Wide | View Report | |
| Department of Health & Human Services | Medicare Payments for Clinical Diagnostic Laboratory Tests in 2016: Year 3 of Baseline Data | Inspection / Evaluation | Agency-Wide | View Report | |
| Department of Housing and Urban Development | The New Brunswick Housing Authority, NJ, Did Not Always Administer Its Operating and Capital Funds in Accordance With HUD Requirements | Audit |
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View Report | |
| Department of Housing and Urban Development | The City of Chattanooga, TN, Did Not Always Administer Its ESG Program in Accordance With HUD’s Requirements | Audit |
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View Report | |
| Department of the Interior | BLM Manager Falsified Employment Information | Investigation |
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View Report | |
| Department of Housing and Urban Development | Final Civil Action: PHH Corporation Settled Allegations of Failing To Comply With HUD’s Federal Housing Administration Loan Requirements | Other |
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View Report | |
| Department of Housing and Urban Development | Final Civil Action: Residential Home Funding Corp. Settled Allegations of Failing To Comply With HUD’s Federal Housing Administration Loan Requirements | Other |
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View Report | |
| Department of Health & Human Services | A Few States Fell Short in Timely Investigation of the Most Serious Nursing Home Complaints: 2011-2015 | Inspection / Evaluation | Agency-Wide | View Report | |
| Department of Housing and Urban Development | The Chester Housing Authority, Chester, PA, Did Not Always Ensure That Its Program Units Met Housing Quality Standards | Audit |
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View Report | |