Federal Reports

This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Richard J. Pino Station in Albuquerque, NM (Project Number 22-132-2). The Richard J. Pino Station is in the Arizona-New Mexico District of the Westpac Area and services ZIP Codes 87114 and 87120.1 These ZIP Codes serve about 119,707 people and are considered to be urban communities.2 We judgmentally selected the Richard J. Pino Station based on the number of customer inquiries the unit received related to package tracking and mail delivery delays. From January through March 2022, the station received 17.15 inquiries per route, which was more than the average of 9.76 inquiries per route for all sites serviced by the Albuquerque Processing and Distribution Center (P&DC).

This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Coronado Station, Santa Fe, NM (Project Number 22-132-4). The Coronado Station is in the Arizona- New Mexico District of the WestPac Area and services ZIP Codes 87505, 87507, 87508, and 87540.1 These ZIP Codes serve about 95,454 people and are considered to be urban communities.2 We judgmentally selected the Coronado Station based on the number of stop-the-clock3 (STC) scans occurring at the delivery unit.

This report presents the results of our self-initiated audit of efficiency of operations at the Albuquerque Processing and Distribution Center (P&DC) in Albuquerque, NM (Project Number 22-134). We conducted this audit to provide U.S. Postal Service management with timely information on operational risks at this P&DC. We judgmentally selected the Albuquerque P&DC based on a review of processing indicators and in coordination with delivery performance indicators during fiscal years (FY) 2021 and 2022. The Albuquerque P&DC is in the Western Region Processing Operations and processes letters and flats.1 The Albuquerque P&DC services multiple 3-digit ZIP Codes in urban and rural communities (see Table 1).

NASA’s Ames Research Center—located in California’s Silicon Valley—is utilizing leases in an attempt to transform the Center into a shared-use research and development campus by collaborating with private industry, academia, government, and nonprofit organizations. In this audit, we assessed the effectiveness of Ames’ lease management practices.