Federal Reports

Promoting positive customer retail lobby experiences is a focus area in the U.S. Postal Service’s Delivering for America plan. Retail lobbies are where many customers interact with the Postal Service, such as when buying stamps or mailing packages. The Postal Service collects data on retail lobby customer experiences, such as cleanliness, transaction times, staff courtesy, and mailing supply availability, through mystery shoppers, surveys, and observations. The Postal Service’s New York 1 District — which includes Manhattan, the Bronx, Staten Island, and Brooklyn — recently had low retail lobby customer experience scores. When issues are identified, offices must implement corrective actions to promote customer experiences and service in a manner that reflects the Postal Service’s positive image and brand.

In July 2023, we conducted on-site, unannounced inspections of six U.S. Customs and Border Protection (CBP) facilities in the Rio Grande Valley area, specifically three U.S. Border Patrol facilities and three Office of Field Operations ports of entry. At the time of our on-site inspection, Border Patrol held 2,020 detainees in custody in the Donna and Ursula Centralized Processing Centers (CPC).

We audited costs claimed by the Indiana Department of Natural Resources, Division of Fish & Wildlife under WSFR grants awarded by FWS and had no findings.

On May 16, 2022, the Peace Corps notified the United States Congress that Peace Corps/Cambodia intended to resume operations as early as September 2022. The first intake of 2 reinstated Volunteers arrived in September 2022, and 36 two-year Volunteers arrived in October 2022. On July 7, 2023, the Office of Inspector General announced this review to assess Peace Corps/Cambodia’s compliance with specific agency policies and procedures related to Volunteer and trainee health and safety and the re-entry process.