This Office of Inspector General (OIG) Comprehensive Healthcare Inspection Program report provides a focused evaluation of the quality of care delivered in the inpatient and outpatient settings of the Hunter Holmes McGuire VA Medical Center and associated outpatient clinics in Virginia. The inspection covered key clinical and administrative processes that are associated with promoting quality care. For this inspection, the areas of focus were Leadership and Organizational Risks; COVID-19 Pandemic Readiness and Response; Quality, Safety, and Value; Registered Nurse Credentialing; Medication Management: Remdesivir Use in VHA; Mental Health: Emergency Department and Urgent Care Center Suicide Risk Screening and Evaluation; Care Coordination: Inter-facility Transfers; and High-Risk Processes: Management of Disruptive and Violent Behavior.When the team conducted this inspection, the medical center’s leaders had worked together in their positions for 19 months. Employee survey results highlighted opportunities to improve employee attitudes toward leaders and the workplace, and reduce staff feelings of moral distress. Patient survey results identified opportunities to improve care experiences. Review of the medical center’s accreditation findings, sentinel events, and disclosures did not identify substantial organizational risk factors. The executive leaders spoke knowledgeably within their scope of responsibilities about VHA data and factors contributing to poorly performing quality and efficiency measures.The OIG issued nine recommendations for improvement in three areas:(1) Quality, Safety, and Value• Tracking of improvement capabilities and projects• Peer review processes• Surgical death reviews(2) Care Coordination• Inter-facility transfer monitoring and evaluation• Transfer form completion• Medical record transmission(3) High-Risk Processes• Disruptive behavior committee meeting attendance• Staff training
| Report Date | Agency Reviewed / Investigated | Report Title | Type | Location | |
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| Department of Veterans Affairs | Comprehensive Healthcare Inspection of the Hunter Holmes McGuire VA Medical Center in Richmond, Virginia | Review |
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| Department of Homeland Security | I&A Identified Threats prior to January 6, 2021, but Did Not Issue Any Intelligence Products before the U.S. Capitol Breach (REDACTED) | Inspection / Evaluation | Agency-Wide | View Report | |
| Appalachian Regional Commission | FY21 Financial Statement Audit | Audit |
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| Department of the Treasury | CORONAVIRUS DISEASE 2019 PANDEMIC RELIEF PROGRAMS: Audit of Treasury’s Implementation of the Emergency Capital Investment Program | Audit | Agency-Wide | View Report | |
| Department of Agriculture | Prior OIG Audits Relevant to FS’ Infrastructure Funding | Other | Agency-Wide | View Report | |
| Federal Deposit Insurance Corporation | DOJ Press Release: Former Seattle doctor sentenced to 4 years in prison for defrauding pandemic relief programs | Investigation |
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| Architect of the Capitol | Flash Report Series - U.S. Capitol Building Window Installation, Preservation and Repair: Before and After January 6, 2021 | Other |
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| U.S. International Development Finance Corporation | DFC Generally Implemented an Effective Government Charge Card Program for Fiscal Years 2020 and 2021 | Audit | Agency-Wide | View Report | |
| U.S. International Development Finance Corporation | DFC Generally Complied with the Digital Accountability and Transparency Act in Fiscal Year 2021 | Audit | Agency-Wide | View Report | |
| Department of Health & Human Services | New Jersey’s Medicaid School-Based Cost Settlement Process Could Result in Claims That Do Not Meet Federal Requirements | Audit |
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