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This paper gives readers an overview of the major issues faced by the Postal Service, and the short- and long-term options under discussion to help the Postal Service recover. First, the document identifies Levers of Action the Postal Service could take to help cut costs and generate additional revenue. Next, the document outlines the struggles the Postal Service faces as a result of its lack of Mission Clarity.
In 1963 the Post Office Department introduced the Zone Improvement Plan (ZIP) Code as a means to allow mail sorting methods to become faster and eventually be automated, but the innovation also created unimagined socio-economic benefits as an organizing and enabling device. The ZIP Code is a support structure used by a variety of industries, including the insurance and real estate industries, and also fosters community and identity representation. These enormous societal benefits are obtained through the initial creation of the ZIP Code and the Postal Service’s maintenance and updates to this asset. This paper examines further enhancements to strengthen the ZIP Code for the digital age.
