The VA Office of Inspector General (OIG) conducted a focused evaluation of the quality of care delivered by the Hampton VA Medical Center (Facility). The review covered key clinical and administrative processes associated with promoting quality care—Leadership and Organizational Risks; Quality, Safety, and Value (QSV); Medication Management: Anticoagulation Therapy; Coordination of Care: Inter-Facility Transfers; Environment of Care (EOC); High-Risk Processes: Moderate Sedation; Long-Term Care: Community Nursing Home (CNH) Oversight; and Mental Health (MH) Residential Rehabilitation Treatment Program (RRTP). The OIG provided crime awareness briefings to 197 employees. The Facility had a newer executive leadership team that seemed stable, actively engaged with employees, and appeared to support patient safety and quality care. The OIG’s review of accreditation organization findings, sentinel events, disclosures, Patient Safety Indicator data, and Strategic Analytics for Improvement and Learning results did not identify any substantial organizational risk factors. The OIG noted findings in all seven areas of clinical operations reviewed and issued 19 recommendations that are attributable to the Facility Director, Chief of Staff, and Associate Director. The identified areas with deficiencies are: (1) QSV • Peer Review Committee actions • Ongoing Professional Practice Evaluation data review (2) Medication Management: Anticoagulation Therapy • Laboratory testing prior to initiating anticoagulation treatment • Employee competency assessments (3) Coordination of Care: Inter-Facility Transfers • Identification of receiving provider (4) EOC • EOC rounds frequency and attendance • Panic alarm testing and police response times • Clean supply storage • Locked MH unit security surveillance system functionality • MH employee and Interdisciplinary Safety Inspection Team training (5) High-Risk Processes: Moderate Sedation • Assessment of patients’ previous adverse experiences with sedation • Physician training prior to reprivileging (6) Long-Term Care: CNH Oversight • CNH Oversight Committee meeting frequency and representation • Integration into the facility quality improvement program • Annual reviews • Social worker and nurse clinical visits (7) MH RRTP • Daily resident room inspections • Security surveillance system functionality
| Report Date | Agency Reviewed / Investigated | Report Title | Type | Location | |
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| Department of Veterans Affairs | Comprehensive Healthcare Inspection Program Review of the Hampton VA Medical Center, Hampton, Virginia | Review |
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| Office of Personnel Management | Audit of the U.S. Office of Personnel Management's Award of a Credit Monitoring and Identity Theft Services Contract to Identity Theft Guard Solutions, LLC | Audit | Agency-Wide | View Report | |
| Environmental Protection Agency | Differences in Processing Practices Could Decrease the Reliability of Ozone Data Used for Assessing Air Quality to Protect Public Health | Audit | Agency-Wide | View Report | |
| Department of the Interior | U.S. Fish and Wildlife Service Wildlife and Sport Fish Restoration Program Grants Awarded to the New York State Department of Environmental Conservation, Division of Fish and Wildlife, From April 1, 2014, Through March 31, 2016 | Audit |
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| Office of Personnel Management | Investigative Activities Quarterly Case Summary FY 2018 Q1 | Other | Agency-Wide | View Report | |
| Department of Agriculture | Reviewing the Integrity of USDA’s Scientific Research Program | Audit | Agency-Wide | View Report | |
| Office of Personnel Management | Global Audit of Veterans Affairs Claims for Blue Cross and Blue Shield Plans | Audit | Agency-Wide | View Report | |
| Board of Governors of the Federal Reserve System | Federal Financial Institutions Examination Council Financial Statements as of and for the Years Ended December 31, 2017 and 2016, and Independent Auditors’ Reports | Audit | Agency-Wide | View Report | |
| Department of Housing and Urban Development | HUD’s Use of Nonpayment Orders Adequately Prevented Claims on FHA Loans From Being Paid | Audit | Agency-Wide | View Report | |