The Office of Inspector General (OIG) is issuing this Evaluation report to notify Small Business Administration (SBA) officials of significant matters regarding its handling of complaints of identity theft in the Coronavirus Disease 2019 (COVID-19) Economic Injury Disaster Loan (EIDL) program.We recommend the Administrator to direct the Associate Administrator for the Office of Disaster Assistance, the Chief Financial Officer for the Office of Performance Management and Chief Financial Officer, and the Associate Administrator for the Office of Capital Access to:1. Develop a process to maintain and track all identity theft complaints.2. Develop a process to provide status updates to each complainant alleging identity theft.3. Complete and formalize a process to restore identity theft victims to their condition prior to the fraud. The process should include steps to stop the loan billing statements, prevent delinquency collections, release them from loan liability and UCC liens.4. Develop a process to remove any fraudulent loans and related UCC filing fees from its financial records.5. Review over 150,000 returned billing statements and resolve any that involve identity theft, then refer fraudulent loans to OIG.While management stated they partially agreed with all of the recommendations, management’s formal comments state they took actions to address each of them.
| Report Date | Agency Reviewed / Investigated | Report Title | Type | Location | |
|---|---|---|---|---|---|
| Small Business Administration | SBA’s Handling of Identity Theft in the COVID-19 Economic Injury Disaster Loan Program | Inspection / Evaluation | Agency-Wide | View Report | |
| Internal Revenue Service | Interim Results of the 2021 Filing Season | Audit | Agency-Wide | View Report | |
| Department of Justice | Audit of the CSOSA System Pursuant to the Federal Information Security Modernization Act of 2014, Fiscal Year 2020 | Audit | Agency-Wide | View Report | |
| Department of Justice | Audit of the CSOSA Information Security Program Pursuant to the Federal Information Security Modernization Act of 2014, Fiscal Year 2020 | Audit | Agency-Wide | View Report | |
| Federal Maritime Commission | Semiannual Report to Congress: Covering October 1, 2020 - March 31, 2021 | Semiannual Report | Agency-Wide | View Report | |
| Environmental Protection Agency | EPA Should Conduct New Residual Risk and Technology Reviews for Chloroprene- and Ethylene Oxide-Emitting Source Categories to Protect Human Health | Audit | Agency-Wide | View Report | |
| Internal Revenue Service | Interim Report - Status of Coronavirus Response Funding | Audit | Agency-Wide | View Report | |
| Internal Revenue Service | Internal Controls and Oversight in Criminal Investigation’s Fleet Management Program Can Be Improved | Audit | Agency-Wide | View Report | |
| Architect of the Capitol | Flash Report – Independent Assessment of the AOC’s Role in Securing the Capitol Campus for Large Public Gatherings | Other |
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View Report | |
| Department of the Interior | Unsubstantiated Allegations of Misuse of Position by a Bureau of Indian Education Employee | Investigation | Agency-Wide | View Report | |