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Report File
Date Issued
Submitting OIG
Small Business Administration OIG
Other Participating OIGs
Small Business Administration OIG
Agencies Reviewed/Investigated
Small Business Administration
Components
Agency-wide
Report Number
21-15
Report Description

The Office of Inspector General (OIG) is issuing this Evaluation report to notify Small Business Administration (SBA) officials of significant matters regarding its handling of complaints of identity theft in the Coronavirus Disease 2019 (COVID-19) Economic Injury Disaster Loan (EIDL) program.We recommend the Administrator to direct the Associate Administrator for the Office of Disaster Assistance, the Chief Financial Officer for the Office of Performance Management and Chief Financial Officer, and the Associate Administrator for the Office of Capital Access to:1. Develop a process to maintain and track all identity theft complaints.2. Develop a process to provide status updates to each complainant alleging identity theft.3. Complete and formalize a process to restore identity theft victims to their condition prior to the fraud. The process should include steps to stop the loan billing statements, prevent delinquency collections, release them from loan liability and UCC liens.4. Develop a process to remove any fraudulent loans and related UCC filing fees from its financial records.5. Review over 150,000 returned billing statements and resolve any that involve identity theft, then refer fraudulent loans to OIG.While management stated they partially agreed with all of the recommendations, management’s formal comments state they took actions to address each of them.

Report Type
Inspection / Evaluation
Special Projects
Pandemic
Agency Wide
Yes
Number of Recommendations
5
Questioned Costs
$0
Funds for Better Use
$0

Small Business Administration OIG

United States