Mail Delivery, Customer Service, and Property Conditions Review – Select Units, Indianapolis, IN Region

This report presents a summary of the results of our self-initiated audits assessing mail delivery, customer service, and property conditions at three select delivery units in the Indianapolis, IN region (Project Number 22-091). These delivery units were the Plainfield Main Post Office (MPO) in Plainfield, the Carmel MPO in Carmel, and Linwood Station in Indianapolis. We previously issued interim reports to district management for each of these units regarding the conditions we identified. In addition, we issued a report on the efficiency of operations at the Indianapolis Processing and Distribution Center (P&DC), which services these three delivery units.All three delivery units are in the Indiana District of the Central Area and have a combined total of 66 city routes and 44 rural routes. Staffing at the delivery units during our audits included 69 full-time city carriers, 19 city carrier assistants, 45 full-time rural carriers, 23 rural replacement carriers, 24 full-time clerks, and five postal support employees (see Table 1).