Puerto Rico District: Delivery Operations

Submitting OIG:

Report Description:

We performed audits at the San Juan Mail Processing Annexes (MPAs) 2 and 3 in Carolina, PR and three delivery units serviced by the MPAs in the San Juan, PR region during the week of March 18, 2024. The delivery units included the Bayamon Post Office, Bayamon, PR; Toa Baja Post Office, Toa Baja, PR; and the Guaynabo Post Office, Guaynabo, PR.

Date Issued:

Friday, June 28, 2024

Agency Reviewed / Investigated:

U.S. Postal Service

Submitting OIG-Specific Report Number:

24-079-R24

Location(s):

San Juan, PR

United States

Type of Report:

Audit

Questioned Costs:

Funds for Better Use:

Number of Recommendations:

Report updated under NDAA 5274:

View Document:

Attachment	Size
24-079R24.pdf	10.35 MB

Related Open Recommendations

Recommendation Number	Recommendation Status	Significant Recommendation
1	Open	Yes
Conduct route reviews for all routes in the Puerto Rico District, create a prioritized list of routes needing adjustments based on the reviews, and coordinate with Headquarters Delivery Operations to create a plan to perform the necessary adjustments.
2	Open	Yes
Train management at all delivery units in the district on the proper procedures for identifying, quantifying, and reporting delayed mail.
3	Open	Yes
Train all employees on standard operating procedures for package scanning and handling at the Bayamon, Toa Baja, and the Guaynabo Post Offices and monitor for compliance.
4	Open	Yes
Verify all employee barcode information is securely stored at the Guaynabo Post Office.
5	Open	Yes
Train management at the Bayamon, Toa Baja, and Guaynabo Post Offices on the proper procedures for arrow key management.
6	Open	Yes
Verify arrow keys are properly managed and confirm missing keys are reported to the U.S. Postal Inspection Service for the Bayamon, Toa Baja, and Guaynabo Post offices.
7	Open	Yes
Develop a plan to monitor and enforce compliance with timekeeping record requirements at the Bayamon, Toa Baja, and Guaynabo Post Offices.
8	Open	Yes
Verify unit management completes the process for removing the employee from the rolls that was identified as not reporting to work at the Toa Baja Post Office.
9	Open	Yes
Address all remaining building safety, security, and maintenance issues identified at the Bayamon, Toa Baja, and Guaynabo Post Offices.
10	Open	Yes
Verify that all Contract Delivery Service route carriers and their assistants at the Toa Baja and Guaynabo Post Offices possess a valid Postal Service photo identification badge.

Recommendation Number

Recommendation Status

Significant Recommendation

Additional Details

Open

Yes

Conduct route reviews for all routes in the Puerto Rico District, create a prioritized list of routes needing adjustments based on the reviews, and coordinate with Headquarters Delivery Operations to create a plan to perform the necessary adjustments.

Open

Yes

Train management at all delivery units in the district on the proper procedures for identifying, quantifying, and reporting delayed mail.

Open

Yes