Plans to Close the Austin Tax Processing Center Should Be Halted Until Hiring Challenges and Substantial Backlogs at Remaining Centers Are Addressed

Submitting OIG:

Date Issued:

Monday, February 7, 2022

Agency Reviewed / Investigated:

Submitting OIG-Specific Report Number:

2022-40-015

Location(s):

Agency-Wide

Type of Report:

Audit

Questioned Costs:

Funds for Better Use:

Number of Recommendations:

View Document:

Attachment	Size
202240015fr.pdf	3.63 MB

Related Open Recommendations

Recommendation Number	Recommendation Status	Significant Recommendation
3	Open	No
The Deputy Commissioner for Services and Enforcement should identify and implement interim solutions that will address the resource constraints currently being placed on the Submission Processing function due its backlog.
6	Open	No
The Commissioner, Wage and Investment Division, should ensure that efforts to evaluate and purchase updated or new mail opening/sorting technology are timely executed.