Submitting OIG:
Report Description:
Our objective was to describe the extent to which the Federal Student Aid office (FSA) identifies individuals who belong to underserved communities and performs outreach to those identified individuals. We found that FSA provided general outreach to individuals, some of whom were part of underserved communities, and reached such individuals through several FSA offices and through its partnerships with different organizations. Although FSA performed outreach through various methods, its outreach was constrained by its limited ability to identify underserved individuals. Specifically, FSA’s direct outreach was provided to its current customers and the Free Application for Federal Student Aid collected only limited demographic information that could be used to identify applicants as individuals from underserved communities. Consequently, FSA could improve its outreach to underserved communities by evaluating its outreach practices, coordinating outreach efforts amongst its different offices, and utilizing demographic data to identify and conduct outreach to individuals in underserved communities.
Date Issued:
Thursday, August 10, 2023
Agency Reviewed / Investigated:
Submitting OIG-Specific Report Number:
I22NY0092
Component, if applicable:
Federal Student Aid
Location(s):
Agency-Wide
Type of Report:
Inspection / Evaluation
Special Projects:
Questioned Costs:
$0
Funds for Better Use:
$0
Number of Recommendations:
4
Report updated under NDAA 5274:
No
View Document:
Attachment | Size |
---|---|
FY23I22NY0092012924SECUREDv100.pdf | 1.63 MB |