The Acting NCR Regional Commissioner should: establish controls to ensure staff are trained on the PBS Reimbursable Work Authorizations National Policy Manual requirement to update RETA with a milestone schedule or written justification; develop a program to train staff in their role in the revised guidance regarding updating the RETA status for substantial completion; and coordinate with the OCFO to ensure national RWA policies and goals are met for substantial completion dates to be entered into RETA.