United States
The USPS OIG Hotline will take complaints regarding fraud, waste, and misconduct within the Postal Service. These include: - Injury compensation fraud - Embezzlements and financial crimes - Contract Fraud - Kickbacks - Computer Crimes - Narcotics - Employee Misconduct - Internal affairs and executive investigations - Whistleblower reprisal - Theft of items from the mail by Postal employees or contractors - Destruction of mail by Postal employees or contractors
The following matters are NOT generally investigated by the USPS OIG: - Daily mail delivery and tracking problems - Post Office customer service issues and concerns. If you have a customer service issue, please contact USPS. - Day-to-day management decisions - EEO Complaints - Issues that are handled by the grievance process - Issues handled by other government agencies such as the Equal Employment Opportunity Commission, Department of Labor, Justice - Department, Office of Personnel Management - Employee benefits and compensation For help on these and other issues not listed please visit https://www.uspsoig.gov/hotline-helpful-links
Corporate Information Security Office Workforce
Our objective was to determine whether the CISO is adequately staffed by assessing recruitment, retention, and performance measurements. For this audit, we reviewed the CISO workforce and strategic staffing activities for fiscal year (FY) 2021 through FY 2023 and interviewed headquarters personnel.
Transportation Workplace Safety and Driver Security
Our objective was to assess the safety and security aspects of the Postal Service’s surface transportation network. To accomplish our objective, we conducted reviews at eight mail processing facilities nationwide to determine whether contract drivers had current security clearances and visibly...
Penalty Overtime
Our objective was to assess the Postal Service’s management of penalty overtime. For this audit, we analyzed nationwide penalty overtime data during fiscal years (FYs) 2020 through 2022. The data included average penalty overtime per employee and the total penalty overtime hours used. We conducted...
Postal Service Customer Experience - Delivery Surveys
Our objective was to evaluate the Delivery Survey process for residential customers and small and medium businesses and to identify opportunities for improvement. We reviewed processes, contracts, and results, and interviewed Postal Service and supplier officials.
Terminal Handling Services - Phoenix, AZ
Our objective was to assess the effectiveness of the THS operations at the West Valley P&DC. To assess the effectiveness of THS operations, we reviewed three key performance indicators including air container utilization, bypass utilization, and timely tendering of mail to the air supplier. In...
Postal Regulatory Commission Acquisition Planning and Contracting Practices
The objective of our audit was to evaluate acquisition planning and the internal controls over the contracting practices for the procurement of goods and services under contracts issued by the PRC. Our audit determined whether controls implemented in response to past audits were effective. We...
Follow-Up to Nationwide Employee Background Screening
Our objective was to evaluate whether corrective actions taken by the Postal Service in response to prior recommendations in the U.S. Postal Service Office of Inspector General’s Nationwide Employee Background Screening audit report (Report No. HR-AR-19-003) sufficiently addressed the issues...
Address Management System for Rural Routes
Our objective was to assess the Postal Service management of AMS for rural routes. Specifically, we determined whether the process for maintaining delivery points and other route information is timely and accurate. We limited our review to rural routes due to the recent implementation of the Rural...
Parcel Select Billing Determinants Process and Procedures
Our objective was to assess the competitive Parcel Select billing determinant process for FYs 2021 and 2022. We recalculated the Parcel Select billing determinants for FY 2021 through FY 2022 using the Postal Service price list, Special Weights Reports, and the Domestic Negotiated Service Agreements...