United States
The USPS OIG Hotline will take complaints regarding fraud, waste, and misconduct within the Postal Service. These include: - Injury compensation fraud - Embezzlements and financial crimes - Contract Fraud - Kickbacks - Computer Crimes - Narcotics - Employee Misconduct - Internal affairs and executive investigations - Whistleblower reprisal - Theft of items from the mail by Postal employees or contractors - Destruction of mail by Postal employees or contractors
The following matters are NOT generally investigated by the USPS OIG: - Daily mail delivery and tracking problems - Post Office customer service issues and concerns. If you have a customer service issue, please contact USPS. - Day-to-day management decisions - EEO Complaints - Issues that are handled by the grievance process - Issues handled by other government agencies such as the Equal Employment Opportunity Commission, Department of Labor, Justice - Department, Office of Personnel Management - Employee benefits and compensation For help on these and other issues not listed please visit https://www.uspsoig.gov/hotline-helpful-links
Cleveland Postal Service Manager accused of distribution of controlled substances and theft of mail
Assessment of Overtime Activity
Overtime pay is a premium that eligible employees receive when they perform work in excess of eight paid hours in a day, or 40 paid hours in a week. Per union contracts, regular overtime is paid at one and one-half times an employee’s hourly rate to non-exempt employees, while penalty overtime is...
Business Application Review of the HERO System
Our objective was to determine if the Postal Service developed the HERO system in accordance with policies, procedures, and industry best practices, and whether it is functioning as management intended.
Controls Over Purchasing and Maintaining Information Technology Equipment
The Postal Service purchases IT equipment, such as webcams and printers, through the eBuy Plus system. As of April 2020, the Postal Service had about 73,000 printers. Of these, 63,357 are categorized as [redacted] which are maintained by local information specialists. The remaining 9,352 are...
Report of Investigation – Paterson, NJ, Post Office
On May 4, 2020, the OIG was informed that First-Class Mail, including but not limited to political mail and mail-in ballots, was misdelivered and left near cluster boxes at numerous apartment buildings in Paterson, NJ, on May 1, 2020. The investigation revealed through video surveillance, interviews...
U.S. Postal Service Mail Recovery Center
The MRC is the Postal Service’s “lost and found” department, serving a vital customer service role by processing undeliverable and lost items. The MRC receives items deemed “undeliverable” from Postal Service facilities throughout the country, including post offices, delivery units, and distribution...
Financial Controls Policy for Retail Units
During fiscal year (FY) 2019, we issued 32 audit reports related to financial controls at Postal Service retail units. We identified inconsistencies with Postal Service policies for performing financial transactions. The purpose of this report is to bring attention to these issues and make...
Plant Load Agreements – Santa Ana District
Plant load agreements are special arrangements between the U.S. Postal Service and certain commercial mailers. Mailers interested in establishing a plant load agreement must already have a Postal Service-approved detached mail unit (DMU) at their mailer facility, wherein a Postal Service clerk is on...
Delivery Vehicle Acquisition Strategy
In FY 2015, the Postal Service began planning the acquisition process for a new purpose-built, Next Generation Delivery Vehicle (NGDV) to start replacing the current LLV fleet beginning in FY 2018 through FY 2019. However, by the end of FY 2019, the Postal Service had not awarded the estimated $5-6...