United States
The Hotline accepts tips or complaints that, on a select basis, result in reviews of: • VA-related criminal activity • Systemic patient safety issues • Gross mismanagement or waste of VA resources • Misconduct by senior VA officials The VA OIG investigates substantial allegations of whistleblower reprisal against employees of VA contractors, grantees, subgrantees, and personal services subcontractors. The VA OIG reports substantiated allegations of reprisal to the employer and VA for corrective action.
The Hotline does not accept complaints that are unrelated to programs and operations of the Department of Veterans Affairs nor that are addressed in another legal or administrative forum: TYPE OF COMPLAINT WHO SHOULD YOU CONTACT Claim for VA disability and pension benefits, and ratings, appeals, or home loan issues Veterans Benefits Administration (1-800-827-1000) Claim for VA education benefits Veterans Benefits Administration (1-888-442-4551) Patient health care dispute Patient Advocate at your local VA medical facility Tort claim or other legal issue/case/claim Local VA Regional Counsel office (202-461-4900) VA billing issues - Compliance and Business Integrity 1-866-842-4357 Litigation matters Private counsel; applicable court Employee grievances, unfair labor practices, union matters Local union representative, Federal Labor Relations Authority VA employee whistleblower retaliation issues U.S. Office of Special Counsel (1-800-872-9855) Other VA employee whistleblower issues and concerns about VA employee VA Office of Accountability and Whistleblower Protection performance and accountability (855-429-6669) or (202-461-4119) Whistleblower disclosures not related to the VA U.S. Office of Special Counsel (1-800-872-9855) Discrimination and EEO complaints for VA employees, former VA employees, VA Office of Resolution Management (1-888-566-3982) and applicants for VA positions Discrimination and complaints related to the Uniformed Services Employment U.S. Department of Labor's Veterans' Employment and Training Service and Reemployment Rights Act (USERRA) and the U.S. Office of Special Counsel Personnel actions/adverse action appeals/MSPB matters U.S. Merit Systems Protection Board Disagreement with law or other political dispute Your elected legislative official
Audie L. Murphy Memorial Veterans’ Hospital Missed Opportunities to Distribute Excess Ventilators during the COVID-19 Pandemic
The COVID-19 pandemic caused a surge in demand for ventilators and provoked concerns about potential supply shortages across VA medical facilities. During the course of a previous broader review, the VA Office of Inspector General (OIG) uncovered a potential issue with the number of ventilators...
A Summary of Preaward Reviews of VA Federal Supply Schedule Nonpharmaceutical Proposals Issued in FY 2021
The VA Office of Inspector General (OIG) reviews nonpharmaceutical proposals submitted to the VA National Acquisition Center for Federal Supply Schedule (FSS) contracts. Specifically, the OIG reviews nonpharmaceutical proposals for FSS contracts that have an anticipated annual value of $10 million...
VA’s Compliance with the VA Transparency & Trust Act of 2021 Semiannual Report: March 2023
In November 2021, Congress passed the VA Transparency & Trust Act of 2021 (Transparency Act) to facilitate oversight of VA’s spending of COVID 19 emergency relief funding, including Families First Coronavirus Response Act (FFCRA) funds. To comply, VA must provide a detailed plan to Congress...
Office of Emergency Management Has Not Deployed a Functional Last-Resort Emergency Communications System
In response to a hotline complaint, the VA Office of Inspector General (OIG) conducted this audit to determine if the Veterans Health Administration (VHA) provided effective oversight of the installation and deployment of its resilient, high-frequency radio network to ensure reliable communications...
Veterans Are Still Being Required to Attend Unwarranted Medical Reexaminations for Disability Benefits
To ensure veterans’ monthly compensation benefits are consistent with their levels of disability, the Veterans Benefits Administration (VBA) requires reexaminations for veterans when there is a need to verify the continued existence or the current severity of a disability. VBA’s policy is to request...
Improvements Needed in Integrated Financial and Acquisition Management System Deployment to Help Ensure Program Objectives Can Be Met
To modernize its financial and acquisition management systems, VA established the Financial Management Business Transformation (FMBT) program to replace legacy systems with a new Integrated Financial and Acquisition Management System (iFAMS). This implementation will occur in a series of 18 waves...
Inadequate Coordination of Care for a Patient at the West Palm Beach VA Healthcare System in Florida
The VA Office of Inspector General (OIG) conducted a healthcare inspection at the West Palm Beach VA Healthcare System in Florida to assess allegations related to a patient’s cancer care coordination.The OIG did not substantiate that the primary care provider failed to coordinate care or that the...
Comprehensive Healthcare Inspection of the VA Texas Valley Coastal Bend Health Care System in Harlingen
This Office of Inspector General Comprehensive Healthcare Inspection Program report describes the results of a focused evaluation of the outpatient care provided at the VA Texas Valley Coastal Bend Health Care System in Harlingen. This evaluation focused on key operational areas:• Leadership and...
Deficiencies in Emergent and Outpatient Care of a Patient with Alcohol Use Disorder at the Richard L Roudebush VA Medical Center in Indianapolis, IN
The OIG evaluated allegations that staff at the Richard L. Roudebush VA Medical Center (facility) provided inadequate alcohol withdrawal management in the Emergency Department for a patient who died approximately two days after discharge, inadequately responded to the patient’s urgent care needs...