United States
The Hotline accepts tips or complaints that, on a select basis, result in reviews of: • VA-related criminal activity • Systemic patient safety issues • Gross mismanagement or waste of VA resources • Misconduct by senior VA officials The VA OIG investigates substantial allegations of whistleblower reprisal against employees of VA contractors, grantees, subgrantees, and personal services subcontractors. The VA OIG reports substantiated allegations of reprisal to the employer and VA for corrective action.
The Hotline does not accept complaints that are unrelated to programs and operations of the Department of Veterans Affairs nor that are addressed in another legal or administrative forum: TYPE OF COMPLAINT WHO SHOULD YOU CONTACT Claim for VA disability and pension benefits, and ratings, appeals, or home loan issues Veterans Benefits Administration (1-800-827-1000) Claim for VA education benefits Veterans Benefits Administration (1-888-442-4551) Patient health care dispute Patient Advocate at your local VA medical facility Tort claim or other legal issue/case/claim Local VA Regional Counsel office (202-461-4900) VA billing issues - Compliance and Business Integrity 1-866-842-4357 Litigation matters Private counsel; applicable court Employee grievances, unfair labor practices, union matters Local union representative, Federal Labor Relations Authority VA employee whistleblower retaliation issues U.S. Office of Special Counsel (1-800-872-9855) Other VA employee whistleblower issues and concerns about VA employee VA Office of Accountability and Whistleblower Protection performance and accountability (855-429-6669) or (202-461-4119) Whistleblower disclosures not related to the VA U.S. Office of Special Counsel (1-800-872-9855) Discrimination and EEO complaints for VA employees, former VA employees, VA Office of Resolution Management (1-888-566-3982) and applicants for VA positions Discrimination and complaints related to the Uniformed Services Employment U.S. Department of Labor's Veterans' Employment and Training Service and Reemployment Rights Act (USERRA) and the U.S. Office of Special Counsel Personnel actions/adverse action appeals/MSPB matters U.S. Merit Systems Protection Board Disagreement with law or other political dispute Your elected legislative official
VA’s Compliance with the VA Transparency & Trust Act of 2021 Semiannual Report: September 2023
In November 2021, Congress passed the VA Transparency & Trust Act of 2021 (Transparency Act) to provide oversight of VA’s spending of COVID-19-related emergency relief funding, including funding related to the Families First Coronavirus Response Act (FFCRA) and the Coronavirus Aid, Relief, and...
Comprehensive Healthcare Inspection of the St. Cloud VA Health Care System in Minnesota
This Office of Inspector General (OIG) Comprehensive Healthcare Inspection Program report describes the results of a focused evaluation of the inpatient and outpatient care provided at the St. Cloud VA Health Care System, which includes the St. Cloud VA Medical Center and multiple outpatient clinics...
Information Security Inspection at the VA Beckley Healthcare System in West Virginia
The Office of Inspector General (OIG) conducted this inspection to determine whether the VA Beckley Healthcare System in West Virginia was meeting federal security guidance. The OIG selected the system because it had not previously been visited as part of the annual Federal Information Security...
Manufacturers Failed to Make Some Drugs Available to Government Agencies at a Discount as Required
The Veterans Health Care Act of 1992 mandates that manufacturers discount drugs they sell to VA, the Department of Defense (DOD), the Public Health Service, and the Coast Guard. The OIG conducts individual audits of manufacturers that have self-disclosed potential noncompliance. This review, however...
Review of Personnel Shortages in Federal Health Care Programs During the COVID-19 Pandemic
While personnel shortages existed in the health care community before the pandemic, the pandemic exacerbated these shortages. Maintaining an appropriate level of personnel in health care facilities is essential to providing a safe work environment for health care personnel and safe care to patients...
Antrim Man Indicted For Faking Disability to Get Veterans Benefits For Almost 20 Years
Additional Measures Would Better Protect Borrowers from Risks Associated with Interest Rate Reduction Refinance Loans
As a streamlined way to reduce interest rates on VA-guaranteed mortgages, interest rate reduction refinance loans (IRRRLs) are popular with veterans, especially when interest rates are low. In fiscal year (FY) 2020, VA reported a 598 percent increase in the number of these loans from the previous...
Deficiencies in Echocardiogram Interpretation Timeliness, Facility Policies, Patient Safety Reporting, and Oversight at the Fayetteville VA Coastal Health Care System in North Carolina
The VA Office of Inspector General (OIG) assessed an allegation and reviewed processes related to admission and treatment of patients who needed services that were unavailable at the Fayetteville VA Coastal Health Care System (facility).The OIG did not substantiate that the chief of medicine forced...
Financial Efficiency Inspection of the VA Milwaukee Healthcare System
The VA Office of Inspector General (OIG) conducted this inspection to assess the VA Milwaukee Healthcare System’s oversight and stewardship of funds and to identify potential cost efficiencies. The review assessed the following financial activities and administrative processes to determine whether...