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Abbreviation
VA
Agencies
Department of Veterans Affairs
Federal Agency
Yes
Location

United States

What to Report to the OIG Hotline

The Hotline accepts tips or complaints that, on a select basis, result in reviews of: • VA-related criminal activity • Systemic patient safety issues • Gross mismanagement or waste of VA resources • Misconduct by senior VA officials The VA OIG investigates substantial allegations of whistleblower reprisal against employees of VA contractors, grantees, subgrantees, and personal services subcontractors. The VA OIG reports substantiated allegations of reprisal to the employer and VA for corrective action.

What Not to Report to the OIG Hotline

The Hotline does not accept complaints that are unrelated to programs and operations of the Department of Veterans Affairs nor that are addressed in another legal or administrative forum: TYPE OF COMPLAINT WHO SHOULD YOU CONTACT Claim for VA disability and pension benefits, and ratings, appeals, or home loan issues Veterans Benefits Administration (1-800-827-1000) Claim for VA education benefits Veterans Benefits Administration (1-888-442-4551) Patient health care dispute Patient Advocate at your local VA medical facility Tort claim or other legal issue/case/claim Local VA Regional Counsel office (202-461-4900) VA billing issues - Compliance and Business Integrity 1-866-842-4357 Litigation matters Private counsel; applicable court Employee grievances, unfair labor practices, union matters Local union representative, Federal Labor Relations Authority VA employee whistleblower retaliation issues U.S. Office of Special Counsel (1-800-872-9855) Other VA employee whistleblower issues and concerns about VA employee VA Office of Accountability and Whistleblower Protection performance and accountability (855-429-6669) or (202-461-4119) Whistleblower disclosures not related to the VA U.S. Office of Special Counsel (1-800-872-9855) Discrimination and EEO complaints for VA employees, former VA employees, VA Office of Resolution Management (1-888-566-3982) and applicants for VA positions Discrimination and complaints related to the Uniformed Services Employment U.S. Department of Labor's Veterans' Employment and Training Service and Reemployment Rights Act (USERRA) and the U.S. Office of Special Counsel Personnel actions/adverse action appeals/MSPB matters U.S. Merit Systems Protection Board Disagreement with law or other political dispute Your elected legislative official

Failure of Leaders to Respond to Reports of Sexual Harassment at the VA Black Hills Health Care System in Fort Meade and Hot Springs, South Dakota

2023
22-00514-108
Inspection / Evaluation
Department of Veterans Affairs OIG
Department of Veterans Affairs

The VA Office of Inspector General (OIG) reviewed the administrative and clinical responses by facility leaders and staff to allegations of a patient’s report of sexual harassment at the VA Black Hills Health Care System (facility) in Fort Meade and Hot Springs, South Dakota.A patient participating...

Inadequate Community Living Center Processes and Training at the West Texas VA Health Care System in Big Spring

2023
22-03483-133
Inspection / Evaluation
Department of Veterans Affairs OIG
Department of Veterans Affairs

The VA Office of Inspector General (OIG) conducted an inspection at the West Texas VA Health Care System in Big Spring (facility) to assess an allegation that community living center (CLC) nursing staff did not respond when a patient experienced a medical emergency.The OIG did not substantiate that...

Financial Efficiency Inspection of the VA New York Harbor Healthcare System

2023
22-02989-103
Inspection / Evaluation
Department of Veterans Affairs OIG
Department of Veterans Affairs

The VA Office of Inspector General (OIG) conducted this inspection to assess the stewardship and oversight of funds by the VA New York Harbor Healthcare System. This inspection assessed financial activities and administrative processes to determine whether appropriate controls and oversight were in...

Review of VA’s Compliance with the Payment Integrity Information Act for Fiscal Year 2022

2023
23-00237-124
Review
Department of Veterans Affairs OIG
Department of Veterans Affairs

The VA Office of Inspector General (OIG) conducted this review to determine whether VA complied with the requirements of the Payment Integrity Information Act of 2019 (PIIA) for fiscal year (FY) 2022. PIIA requires VA to review its programs and activities susceptible to significant improper payments...

Comprehensive Healthcare Inspection of the VA North Texas Health Care System in Dallas

2023
22-00038-125
Review
Department of Veterans Affairs OIG
Department of Veterans Affairs

This Office of Inspector General Comprehensive Healthcare Inspection Program report describes the results of a focused evaluation of the inpatient and outpatient care provided at the VA North Texas Health Care System, which includes the Dallas VA Medical Center, Garland VA Medical Center, Sam...

Inspection of Information Security at the James E. Van Zandt VA Medical Center in Altoona, Pennsylvania

2023
22-02960-70
Inspection / Evaluation
Department of Veterans Affairs OIG
Department of Veterans Affairs

The VA Office of Inspector General (OIG) conducts information security inspections to assess whether VA facilities are meeting federal security requirements. They are typically conducted at selected facilities that have not been assessed in the sample for the annual audit required by the Federal...

Comprehensive Healthcare Inspection of the Manila VA Clinic in Pasay City, Philippines

2023
22-00228-127
Inspection / Evaluation
Department of Veterans Affairs OIG
Department of Veterans Affairs

This OIG Comprehensive Healthcare Inspection Program report describes the results of a focused evaluation of the outpatient setting of the Manila VA Clinic in Pasay City, Philippines. This evaluation focused on five key operational areas:• Leadership and organizational risks• Quality, safety, and...

Comprehensive Healthcare Inspection of the New Mexico VA Health Care System in Albuquerque

2023
22-00046-126
Inspection / Evaluation
Department of Veterans Affairs OIG
Department of Veterans Affairs

This Office of Inspector General Comprehensive Healthcare Inspection Program report describes the results of a focused evaluation of the inpatient and outpatient care provided at the New Mexico VA Health Care System, which includes the Raymond G. Murphy VA Medical Center (Albuquerque) and multiple...

Inspection of Information Security at the St. Cloud VA Medical Center in Minnesota

2023
22-02961-71
Inspection / Evaluation
Department of Veterans Affairs OIG
Department of Veterans Affairs

The VA Office of Inspector General (OIG) conducts information security inspections to assess whether VA facilities are meeting federal security requirements. They are typically conducted at selected facilities that have not been assessed in the sample for the annual audit required by the Federal...

Goals Not Met for Implementation of the Beneficiary Travel Self-Service System

2023
21-03598-92
Review
Department of Veterans Affairs OIG
Department of Veterans Affairs

The Veterans Health Administration (VHA) established the beneficiary travel program to reimburse veterans and caregivers for travel expenses for approved healthcare appointments. VHA spent over $1.3 billion on this program in fiscal year 2021. Both VA and the Office of Inspector General (OIG) have...

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