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Abbreviation
VA
Agencies
Department of Veterans Affairs
Federal Agency
Yes
Location

United States

What to Report to the OIG Hotline

The Hotline accepts tips or complaints that, on a select basis, result in reviews of: • VA-related criminal activity • Systemic patient safety issues • Gross mismanagement or waste of VA resources • Misconduct by senior VA officials The VA OIG investigates substantial allegations of whistleblower reprisal against employees of VA contractors, grantees, subgrantees, and personal services subcontractors. The VA OIG reports substantiated allegations of reprisal to the employer and VA for corrective action.

What Not to Report to the OIG Hotline

The Hotline does not accept complaints that are unrelated to programs and operations of the Department of Veterans Affairs nor that are addressed in another legal or administrative forum: TYPE OF COMPLAINT WHO SHOULD YOU CONTACT Claim for VA disability and pension benefits, and ratings, appeals, or home loan issues Veterans Benefits Administration (1-800-827-1000) Claim for VA education benefits Veterans Benefits Administration (1-888-442-4551) Patient health care dispute Patient Advocate at your local VA medical facility Tort claim or other legal issue/case/claim Local VA Regional Counsel office (202-461-4900) VA billing issues - Compliance and Business Integrity 1-866-842-4357 Litigation matters Private counsel; applicable court Employee grievances, unfair labor practices, union matters Local union representative, Federal Labor Relations Authority VA employee whistleblower retaliation issues U.S. Office of Special Counsel (1-800-872-9855) Other VA employee whistleblower issues and concerns about VA employee VA Office of Accountability and Whistleblower Protection performance and accountability (855-429-6669) or (202-461-4119) Whistleblower disclosures not related to the VA U.S. Office of Special Counsel (1-800-872-9855) Discrimination and EEO complaints for VA employees, former VA employees, VA Office of Resolution Management (1-888-566-3982) and applicants for VA positions Discrimination and complaints related to the Uniformed Services Employment U.S. Department of Labor's Veterans' Employment and Training Service and Reemployment Rights Act (USERRA) and the U.S. Office of Special Counsel Personnel actions/adverse action appeals/MSPB matters U.S. Merit Systems Protection Board Disagreement with law or other political dispute Your elected legislative official

Comprehensive Healthcare Inspection of the VA Maine Healthcare System in Augusta

2021
21-00257-252
Review
Department of Veterans Affairs OIG
Department of Veterans Affairs

This Office of Inspector General (OIG) Comprehensive Healthcare Inspection Program report provides a focused evaluation of the quality of care delivered in the inpatient and outpatient settings of the VA Maine Healthcare System. The inspection covered key clinical and administrative processes that...

Improper Processing of Automated Pension Reductions Based on Social Security Cost of Living Adjustments

2022
20-03898-236
Review
Department of Veterans Affairs OIG
Department of Veterans Affairs

Social Security payments may increase annually based on changes to the cost of living. When this happens, the Veterans Benefits Administration (VBA) reduces pensions for veterans and other beneficiaries because they are receiving more income from another source. The OIG received two allegations in...

VBA Could Improve the Accuracy and Completeness of Medical Opinion Requests for Veterans’ Disability Benefits Claims

2022
22-00404-207
Review
Department of Veterans Affairs OIG
Department of Veterans Affairs

For veterans seeking disability compensation benefits, the Veterans Benefits Administration (VBA) requires a disability exam to determine the severity of a disability or a medical opinion on whether a current condition can be connected to military service. VBA has committed an estimated total of $6...

Personnel Suitability Process Concerns at the Beckley VA Medical Center in West Virginia

2023
21-03718-47
Review
Department of Veterans Affairs OIG
Department of Veterans Affairs

The personnel suitability program for the Veterans Health Administration (VHA) is intended to ensure that employees hired to care for patients or handle veterans’ sensitive information undergo background investigations and are suited to hold their positions. After a former nursing assistant pled...

Mistreatment and Care Concerns for a Patient at the VA Montana Healthcare System in Miles City and Fort Harrison

2023
22-01341-43
Inspection / Evaluation
Department of Veterans Affairs OIG
Department of Veterans Affairs

The VA Office of Inspector General (OIG) conducted a healthcare inspection to review an allegation of abuse and quality of care concerns for a patient at the Fort Harrison VA Medical Center and the Miles City Community Living Center (CLC) in Montana. The OIG identified issues related to a pattern of...

Physician’s Falsification of VA Video Connect Blood Pressures at the North Las Vegas VA Medical Center in Nevada

2023
22-00707-44
Inspection / Evaluation
Department of Veterans Affairs OIG
Department of Veterans Affairs

The VA Office of Inspector General (OIG) conducted a healthcare inspection to assess concerns regarding a primary care provider (provider) potentially falsifying blood pressure readings (blood pressures) at the North Las Vegas VA Medical Center (facility) in Nevada.The OIG determined the provider...

Deficiencies in the Patient Safety Program and Oversight Provided by Facility and VISN Leaders at the Tuscaloosa VA Medical Center in Alabama

2023
22-00031-67
Inspection / Evaluation
Department of Veterans Affairs OIG
Department of Veterans Affairs

The VA Office of Inspector General (OIG) reviewed concerns related to the Patient Safety Program at the Tuscaloosa VA Medical Center (facility) and programmatic oversight provided by facility and Veterans Integrated Service Network (VISN) 7 leaders. While conducting a separate healthcare inspection...

Security and Incident Preparedness at VA Medical Facilities

2023
22-03770-49
Review
Department of Veterans Affairs OIG
Department of Veterans Affairs

VA is responsible for securing its 171 nationwide medical facilities. Persistent police staffing shortages and growing concerns about incidents that put VA staff, patients, and visitors at risk led the OIG to conduct this review to provide VA leaders with a snapshot of observed conditions. OIG teams...

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