United States
The Hotline accepts tips or complaints that, on a select basis, result in reviews of: • VA-related criminal activity • Systemic patient safety issues • Gross mismanagement or waste of VA resources • Misconduct by senior VA officials The VA OIG investigates substantial allegations of whistleblower reprisal against employees of VA contractors, grantees, subgrantees, and personal services subcontractors. The VA OIG reports substantiated allegations of reprisal to the employer and VA for corrective action.
The Hotline does not accept complaints that are unrelated to programs and operations of the Department of Veterans Affairs nor that are addressed in another legal or administrative forum: TYPE OF COMPLAINT WHO SHOULD YOU CONTACT Claim for VA disability and pension benefits, and ratings, appeals, or home loan issues Veterans Benefits Administration (1-800-827-1000) Claim for VA education benefits Veterans Benefits Administration (1-888-442-4551) Patient health care dispute Patient Advocate at your local VA medical facility Tort claim or other legal issue/case/claim Local VA Regional Counsel office (202-461-4900) VA billing issues - Compliance and Business Integrity 1-866-842-4357 Litigation matters Private counsel; applicable court Employee grievances, unfair labor practices, union matters Local union representative, Federal Labor Relations Authority VA employee whistleblower retaliation issues U.S. Office of Special Counsel (1-800-872-9855) Other VA employee whistleblower issues and concerns about VA employee VA Office of Accountability and Whistleblower Protection performance and accountability (855-429-6669) or (202-461-4119) Whistleblower disclosures not related to the VA U.S. Office of Special Counsel (1-800-872-9855) Discrimination and EEO complaints for VA employees, former VA employees, VA Office of Resolution Management (1-888-566-3982) and applicants for VA positions Discrimination and complaints related to the Uniformed Services Employment U.S. Department of Labor's Veterans' Employment and Training Service and Reemployment Rights Act (USERRA) and the U.S. Office of Special Counsel Personnel actions/adverse action appeals/MSPB matters U.S. Merit Systems Protection Board Disagreement with law or other political dispute Your elected legislative official
Deficiencies in Quality of Care at VA Maine Healthcare System in Augusta
The VA Office of Inspector General (OIG) conducted a healthcare inspection to assess allegations related to deficiencies in the communication with and care coordination for a post-stroke patient who died by suicide at the VA Maine Healthcare System (facility) outpatient clinic in Augusta, Maine...
Comprehensive Healthcare Inspection of the Charles George VA Medical Center in Asheville, North Carolina
This Office of Inspector General (OIG) Comprehensive Healthcare Inspection Program report describes the results of a focused evaluation of the care provided at the Charles George VA Medical Center, which includes multiple outpatient clinics in North Carolina. This evaluation focused on five key...
Institutional Disclosure Policy Requirements Should Be Clarified
The VA Office of Inspector General’s (OIG’s) oversight function includes interpretation of Veterans Health Administration (VHA) policies. Unclear policies create challenges for oversight and may impact the services veterans receive. The purpose of this memorandum is to highlight concerns with...
Comprehensive Healthcare Inspection of the Central Alabama Veterans Health Care System in Montgomery
This Office of Inspector General (OIG) Comprehensive Healthcare Inspection Program report describes the results of a focused evaluation of the quality of care delivered in the inpatient and outpatient settings of the Central Alabama Veterans Health Care System, which includes the Central Alabama VA...
Comprehensive Healthcare Inspection of the Manchester VA Medical Center in New Hampshire
This Office of Inspector General (OIG) Comprehensive Healthcare Inspection Program report describes the results of a focused evaluation of the quality of care delivered in the outpatient settings of the Manchester VA Medical Center, which includes multiple outpatient clinics in New Hampshire. This...
Massachusetts Man Indicted For Fraudulently Obtaining Funds Intended to Help Veterans At Risk of Suicide
Comprehensive Healthcare Inspection of the Fayetteville VA Coastal Health Care System in North Carolina
This Office of Inspector General (OIG) Comprehensive Healthcare Inspection Program report provides a focused evaluation of the quality of care delivered in the inpatient and outpatient settings of the Fayetteville VA Coastal Health Care System. The inspection covers key clinical and administrative...
MISSION Act Market Assessments Contain Inaccurate Specialty Care Workload Data
The VA Office of Inspector General (OIG) audited the accuracy of data used to measure VA’s capacity to provide specialty health care to veterans. The data will be used to identify gaps in care and implement recommendations for modernizing or realigning VA facilities to fill those gaps, as required...