
United States
The Hotline accepts tips or complaints that, on a select basis, result in reviews of: • VA-related criminal activity • Systemic patient safety issues • Gross mismanagement or waste of VA resources • Misconduct by senior VA officials The VA OIG investigates substantial allegations of whistleblower reprisal against employees of VA contractors, grantees, subgrantees, and personal services subcontractors. The VA OIG reports substantiated allegations of reprisal to the employer and VA for corrective action.
The Hotline does not accept complaints that are unrelated to programs and operations of the Department of Veterans Affairs nor that are addressed in another legal or administrative forum: TYPE OF COMPLAINT WHO SHOULD YOU CONTACT Claim for VA disability and pension benefits, and ratings, appeals, or home loan issues Veterans Benefits Administration (1-800-827-1000) Claim for VA education benefits Veterans Benefits Administration (1-888-442-4551) Patient health care dispute Patient Advocate at your local VA medical facility Tort claim or other legal issue/case/claim Local VA Regional Counsel office (202-461-4900) VA billing issues - Compliance and Business Integrity 1-866-842-4357 Litigation matters Private counsel; applicable court Employee grievances, unfair labor practices, union matters Local union representative, Federal Labor Relations Authority VA employee whistleblower retaliation issues U.S. Office of Special Counsel (1-800-872-9855) Other VA employee whistleblower issues and concerns about VA employee VA Office of Accountability and Whistleblower Protection performance and accountability (855-429-6669) or (202-461-4119) Whistleblower disclosures not related to the VA U.S. Office of Special Counsel (1-800-872-9855) Discrimination and EEO complaints for VA employees, former VA employees, VA Office of Resolution Management (1-888-566-3982) and applicants for VA positions Discrimination and complaints related to the Uniformed Services Employment U.S. Department of Labor's Veterans' Employment and Training Service and Reemployment Rights Act (USERRA) and the U.S. Office of Special Counsel Personnel actions/adverse action appeals/MSPB matters U.S. Merit Systems Protection Board Disagreement with law or other political dispute Your elected legislative official
Delays Occurred in Some Veterans’ Benefits Claims While Awaiting Decision
The National Work Queue (NWQ) division generally uses the NWQ tool and ranking rules to prioritize and distribute claims across VBA’s regional offices for processing. The OIG conducted this review after discovering some claims at the NWQ division had been awaiting decisions for one year or longer...
Comprehensive Healthcare Inspection of the Kansas City VA Medical Center in Missouri
This Office of Inspector General (OIG) Comprehensive Healthcare Inspection Program report describes the results of a focused evaluation of the quality of care delivered in the inpatient and outpatient settings of the Kansas City VA Medical Center, which includes multiple outpatient clinics in Kansas...
Comprehensive Healthcare Inspection of the Central Virginia VA Health Care System in Richmond
This Office of Inspector General (OIG) Comprehensive Healthcare Inspection Program report describes the results of a focused evaluation of the quality of care delivered in the inpatient and outpatient settings of the Central Virginia VA Health Care System, which includes the Richmond VA Medical...
Follow-up Information Security Inspection at the VA Financial Services Center in Austin, Texas
The VA Office of Inspector General (OIG) conducts information security inspections to assess whether VA facilities are meeting federal security requirements. They are typically conducted at selected facilities that have not been assessed for the annual audit required by the Federal Information...
Supplement to OIG Report, VA Improperly Awarded $10.8 Million in Incentives to Central Office Senior Executives
The VA Office of Inspector General (OIG) issued the report VA Improperly Awarded $10.8 Million in Incentives to Central Office Senior Executives on May 9, 2024. Additional analysis has since raised concerns that the under secretary for health may have recommended critical skill incentives (CSIs) for...
Two Plead Guilty to Making False Statements to Government Investigators
Houma Man Pleads Guilty to Making False Statements to Federal Agents
Evaluation of the May 2023 Power Outage at the Hines Information Technology Center in Illinois
The OIG evaluated a power outage that occurred at the Hines Information Technology Center on May 4, 2023. The outage lasted approximately 22 hours and adversely affected more than 10,000 VA employees nationwide, preventing them from accessing critical VA data and systems such as compensation...
Office Of Inspector General, Department Of Veterans Affairs, Semiannual Report To Congress (SAR) October 1, 2023–March 31, 2024
The Semiannual Report to Congress summarizes the results of VA OIG oversight, provides statistical information, and lists all 136 work products issued from October 1, 2023, to March 31, 2024. During this reporting period, VA OIG audits, evaluations, investigations, inspections, and other reviews...