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Website
https://www.vaoig.gov/
Abbreviation
VA
Agencies
Department of Veterans Affairs
Federal Agency
Yes
Location

United States

What to Report to the OIG Hotline

The Hotline accepts tips or complaints that, on a select basis, result in reviews of: • VA-related criminal activity • Systemic patient safety issues • Gross mismanagement or waste of VA resources • Misconduct by senior VA officials The VA OIG investigates substantial allegations of whistleblower reprisal against employees of VA contractors, grantees, subgrantees, and personal services subcontractors. The VA OIG reports substantiated allegations of reprisal to the employer and VA for corrective action.

What Not to Report to the OIG Hotline

The Hotline does not accept complaints that are unrelated to programs and operations of the Department of Veterans Affairs nor that are addressed in another legal or administrative forum: TYPE OF COMPLAINT WHO SHOULD YOU CONTACT Claim for VA disability and pension benefits, and ratings, appeals, or home loan issues Veterans Benefits Administration (1-800-827-1000) Claim for VA education benefits Veterans Benefits Administration (1-888-442-4551) Patient health care dispute Patient Advocate at your local VA medical facility Tort claim or other legal issue/case/claim Local VA Regional Counsel office (202-461-4900) VA billing issues - Compliance and Business Integrity 1-866-842-4357 Litigation matters Private counsel; applicable court Employee grievances, unfair labor practices, union matters Local union representative, Federal Labor Relations Authority VA employee whistleblower retaliation issues U.S. Office of Special Counsel (1-800-872-9855) Other VA employee whistleblower issues and concerns about VA employee VA Office of Accountability and Whistleblower Protection performance and accountability (855-429-6669) or (202-461-4119) Whistleblower disclosures not related to the VA U.S. Office of Special Counsel (1-800-872-9855) Discrimination and EEO complaints for VA employees, former VA employees, VA Office of Resolution Management (1-888-566-3982) and applicants for VA positions Discrimination and complaints related to the Uniformed Services Employment U.S. Department of Labor's Veterans' Employment and Training Service and Reemployment Rights Act (USERRA) and the U.S. Office of Special Counsel Personnel actions/adverse action appeals/MSPB matters U.S. Merit Systems Protection Board Disagreement with law or other political dispute Your elected legislative official

Hotline Page
https://www.vaoig.gov/hotline/online-forms
Whistleblower Protection Page
https://www.vaoig.gov/hotline/whistleblower-protection-program

Audit of the Health Care Enrollment Program at Medical Facilities

2017
16-00355-296
Audit
Department of Veterans Affairs OIG
Department of Veterans Affairs

OIG evaluated controls over the health care enrollment program administered at VA medical facilities and determined if enrollment actions were processed timely and supported by required documentation. OIG found that VHA did not provide effective governance necessary to ensure oversight and control...

Healthcare Inspection – Magnetic Resonance Imaging Patient Safety Screening, Central Alabama VA Healthcare System, Montgomery, Alabama

2017
15-02993-339
Inspection / Evaluation
Department of Veterans Affairs OIG
Department of Veterans Affairs

OIG conducted a healthcare inspection to assess whether safety screenings were performed and documented prior to magnetic resonance imaging (MRI) at the Central Alabama Veterans Health Care System (system), Montgomery, AL. The system has an agreement with a Department of Defense clinic, Lyster Army...

Healthcare Inspection – Follow-Up Review Access to Urology Service, Phoenix VA Health Care System, Phoenix, Arizona

2017
14-00875-334
Inspection / Evaluation
Department of Veterans Affairs OIG
Department of Veterans Affairs

OIG conducted a healthcare inspection to follow up on concerns regarding access to care in the urology service at the Phoenix VA Health Care System (system) in Phoenix, Arizona. We limited our inspection to determining whether a delay in care was associated with adverse patient impact.During OIG’s...

Review of Alleged Failure of the National Work Queue To Perform in Production

2017
16-01401-295
Audit
Department of Veterans Affairs OIG
Department of Veterans Affairs

In November 2015, the VA Office of Inspector General (OIG) received an anonymous Hotline complaint alleging that the VA National Work Queue (NWQ) did not perform in a production environment because VA did not test the system to specification. In addition, the complaint claimed that the Veterans...

Inspection of the VA Regional Office Atlanta, Georgia

2017
16-05468-282
Inspection / Evaluation
Department of Veterans Affairs OIG
Department of Veterans Affairs

In December 2016, we evaluated the Atlanta, Georgia, VARO to determine how well staff processed disability claims, how timely and accurately they processed proposed rating reductions, how accurately they entered claims-related information, and how well they responded to special controlled...

Inspection of the VA Regional Office New Orleans, Louisiana

2017
16-04626-280
Inspection / Evaluation
Department of Veterans Affairs OIG
Department of Veterans Affairs

In October 2016, OIG evaluated the New Orleans VARO to see how VSC staff processed disability claims, timely and accurately processed proposed rating reductions, input claim information, and responded to special controlled correspondence. Staff did not consistently process one of the two types of...

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