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Abbreviation
VA
Agencies
Department of Veterans Affairs
Federal Agency
Yes
Location

United States

What to Report to the OIG Hotline

The Hotline accepts tips or complaints that, on a select basis, result in reviews of: • VA-related criminal activity • Systemic patient safety issues • Gross mismanagement or waste of VA resources • Misconduct by senior VA officials The VA OIG investigates substantial allegations of whistleblower reprisal against employees of VA contractors, grantees, subgrantees, and personal services subcontractors. The VA OIG reports substantiated allegations of reprisal to the employer and VA for corrective action.

What Not to Report to the OIG Hotline

The Hotline does not accept complaints that are unrelated to programs and operations of the Department of Veterans Affairs nor that are addressed in another legal or administrative forum: TYPE OF COMPLAINT WHO SHOULD YOU CONTACT Claim for VA disability and pension benefits, and ratings, appeals, or home loan issues Veterans Benefits Administration (1-800-827-1000) Claim for VA education benefits Veterans Benefits Administration (1-888-442-4551) Patient health care dispute Patient Advocate at your local VA medical facility Tort claim or other legal issue/case/claim Local VA Regional Counsel office (202-461-4900) VA billing issues - Compliance and Business Integrity 1-866-842-4357 Litigation matters Private counsel; applicable court Employee grievances, unfair labor practices, union matters Local union representative, Federal Labor Relations Authority VA employee whistleblower retaliation issues U.S. Office of Special Counsel (1-800-872-9855) Other VA employee whistleblower issues and concerns about VA employee VA Office of Accountability and Whistleblower Protection performance and accountability (855-429-6669) or (202-461-4119) Whistleblower disclosures not related to the VA U.S. Office of Special Counsel (1-800-872-9855) Discrimination and EEO complaints for VA employees, former VA employees, VA Office of Resolution Management (1-888-566-3982) and applicants for VA positions Discrimination and complaints related to the Uniformed Services Employment U.S. Department of Labor's Veterans' Employment and Training Service and Reemployment Rights Act (USERRA) and the U.S. Office of Special Counsel Personnel actions/adverse action appeals/MSPB matters U.S. Merit Systems Protection Board Disagreement with law or other political dispute Your elected legislative official

Deferrals in the Veterans Benefits Management System

2019
18-00215-83
Review
Department of Veterans Affairs OIG
Department of Veterans Affairs

The VA Office of Inspector General (OIG) conducted this review to determine whether Veterans Benefits Administration (VBA) staff properly created deferrals for disability compensation claims in its web based electronic program and if they resolved these deferrals in a timely manner. VBA claims...

Inpatient Mental Health Clinical Operations Concerns at the Phoenix VA Health Care System, Arizona

2019
17-02629-119
Inspection / Evaluation
Department of Veterans Affairs OIG
Department of Veterans Affairs

The VA Office of Inspector General (OIG) conducted a healthcare inspection in response to allegations related to the facility’s inpatient mental health unit, specific to the subpopulation of patients with a diagnosis of dementia. The OIG team made two visits to the facility in 2017 and 2018. The OIG...

Orthopedic Surgery Department and Other Concerns at the Carl T. Hayden VAMC, Phoenix, Arizona

2019
18-02493-122
Inspection / Evaluation
Department of Veterans Affairs OIG
Department of Veterans Affairs

The VA Office of Inspector General (OIG) conducted a healthcare inspection at the facility to assess allegations regarding an orthopedic surgeon’s failure to adequately assess two patients (Patient Red and Patient Blue), improper orthopedic surgeon fee-for-service (fee) use, and facility leaders’...

Staffing, Quality of Care, Supplies, and Care Coordination Concerns at the VA Loma Linda Healthcare System, California

2019
17-02186-114
Inspection / Evaluation
Department of Veterans Affairs OIG
Department of Veterans Affairs

The VA Office of Inspector General (OIG) conducted a healthcare inspection to evaluate allegations related to nurse staffing and inadequate supplies. The OIG did not substantiate deaths occurred due to untimely patient transfers between the Emergency Department and inpatient units because of...

Improper Coding and Unnecessary Overtime at the Central Texas Veterans Health Care System

2019
18-03159-74
Audit
Department of Veterans Affairs OIG
Department of Veterans Affairs

On January 31, 2018, the VA Office of Inspector General (OIG) received allegations that a psychologist at the Temple campus of the Central Texas Veterans Health Care System double-coded group therapy sessions and received improper overtime pay. Double coding refers to inappropriately entering...

Alleged Improper Release of Procurement Information

2019
18-02487-95
Investigation
Department of Veterans Affairs OIG
Department of Veterans Affairs

The VA Office of Inspector General (OIG) received allegations that a current VA employee and the employee’s spouse, a former (retired) VA employee, improperly released VA procurement information. There was insufficient evidence to substantiate the allegations. The OIG determined that the complainant...

Expendable Inventory Management System: Oversight of Migration from Catamaran to the Generic Inventory Package

2019
17-05246-98
Audit
Department of Veterans Affairs OIG
Department of Veterans Affairs

The VA Office of Inspector General (OIG) conducted this audit to assess the Veterans Health Administration’s (VHA’s) oversight of VA medical centers’ migration from the Catamaran inventory management system to the Generic Inventory Package and to determine if the medical centers accurately managed...

Quality and Coordination of a Patient’s Care at the VA Eastern Colorado Health Care System, Denver, Colorado

2019
18-01455-108
Inspection / Evaluation
Department of Veterans Affairs OIG
Department of Veterans Affairs

The VA Office of Inspector General (OIG) reviewed a complainant’s allegations and substantiated that the facility’s providers, at the time of a patient’s most recent hospital admission, failed to complete thorough evaluations including reconciliation of medications. The incomplete evaluation may...

Review of Delays in Clinical Consult Processing at VA Boston Healthcare System, Massachusetts

2019
17-05504-107
Inspection / Evaluation
Department of Veterans Affairs OIG
Department of Veterans Affairs

The VA Office of Inspector General (OIG) conducted a healthcare inspection in response to a complaint that staff at the VA Boston Healthcare System in Massachusetts inappropriately discontinued consults (healthcare providers use consults to request an opinion, advice, or expertise regarding patients...

Alleged Improper Contracting within the Office of Information Security, Washington, DC

2019
18-02005-96
Investigation
Department of Veterans Affairs OIG
Department of Veterans Affairs

The VA Office of Inspector General (OIG) Administrative Investigations Division investigated an allegation that an employee in the Office of Information Security, Office of Information and Technology steered the award of two contracts (one for $43 million and a second for $47 million) to a company...

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