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Abbreviation
VA
Agencies
Department of Veterans Affairs
Federal Agency
Yes
Location

United States

What to Report to the OIG Hotline

The Hotline accepts tips or complaints that, on a select basis, result in reviews of: • VA-related criminal activity • Systemic patient safety issues • Gross mismanagement or waste of VA resources • Misconduct by senior VA officials The VA OIG investigates substantial allegations of whistleblower reprisal against employees of VA contractors, grantees, subgrantees, and personal services subcontractors. The VA OIG reports substantiated allegations of reprisal to the employer and VA for corrective action.

What Not to Report to the OIG Hotline

The Hotline does not accept complaints that are unrelated to programs and operations of the Department of Veterans Affairs nor that are addressed in another legal or administrative forum: TYPE OF COMPLAINT WHO SHOULD YOU CONTACT Claim for VA disability and pension benefits, and ratings, appeals, or home loan issues Veterans Benefits Administration (1-800-827-1000) Claim for VA education benefits Veterans Benefits Administration (1-888-442-4551) Patient health care dispute Patient Advocate at your local VA medical facility Tort claim or other legal issue/case/claim Local VA Regional Counsel office (202-461-4900) VA billing issues - Compliance and Business Integrity 1-866-842-4357 Litigation matters Private counsel; applicable court Employee grievances, unfair labor practices, union matters Local union representative, Federal Labor Relations Authority VA employee whistleblower retaliation issues U.S. Office of Special Counsel (1-800-872-9855) Other VA employee whistleblower issues and concerns about VA employee VA Office of Accountability and Whistleblower Protection performance and accountability (855-429-6669) or (202-461-4119) Whistleblower disclosures not related to the VA U.S. Office of Special Counsel (1-800-872-9855) Discrimination and EEO complaints for VA employees, former VA employees, VA Office of Resolution Management (1-888-566-3982) and applicants for VA positions Discrimination and complaints related to the Uniformed Services Employment U.S. Department of Labor's Veterans' Employment and Training Service and Reemployment Rights Act (USERRA) and the U.S. Office of Special Counsel Personnel actions/adverse action appeals/MSPB matters U.S. Merit Systems Protection Board Disagreement with law or other political dispute Your elected legislative official

Alleged Issues in the Cardiology Department at the Richard L. Roudebush VA Medical Center, Indianapolis, Indiana

2020
19-07090-90
Inspection / Evaluation
Department of Veterans Affairs OIG
Department of Veterans Affairs

The VA Office of Inspector General (OIG) conducted a healthcare inspection to assess allegations concerning delays in interpreting electrocardiograms (ECGs) and event monitor tracings, failure to schedule cardiac procedures for over one year, failure to scan pacemaker data into the electronic health...

Review of Regional Procurement Office East’s Contract Closeout Compliance

2020
19-05866-82
Review
Department of Veterans Affairs OIG
Department of Veterans Affairs

The VA Office of Inspector General (OIG) reviewed whether Regional Procurement Office (RPO) East followed the Federal Acquisition Regulation (FAR) and the Veterans Health Administration (VHA) procurement manual when closing out contracts. Contract closeouts provide the last opportunity to ensure...

Quality of Care Issues in the Community Living Center and Emergency Department at the Dayton VA Medical Center, Ohio

2020
18-01275-89
Inspection / Evaluation
Department of Veterans Affairs OIG
Department of Veterans Affairs

The OIG initiated an inspection to assess allegations regarding quality of care concerns at the facility with a focus on a patient’s care who transferred from the facility’s Community Living Center to the Emergency Department. The patient died in the Emergency Department. The OIG found delays and...

Telehealth Public-Use Questionnaires Were Used Improperly to Determine Disability Benefits

2020
19-07119-80
Review
Department of Veterans Affairs OIG
Department of Veterans Affairs

The VA Office of Inspector General (OIG) conducted this review in response to veterans’ benefits claims identified and referred by the Veterans Benefits Administration (VBA) as being potentially fraudulent. It also addressed whether allegations to the OIG hotline that telehealth questionnaires...

Alleged Improper Locality Pay for Teleworking Employee

2020
18-03251-88
Investigation
Department of Veterans Affairs OIG
Department of Veterans Affairs

The VA Office of Inspector General (OIG) investigated an allegation that an employee in the VA Office of General Counsel’s District Contracting National Practice Group was approved to move his/her office from Pittsburgh to Altoona, Pennsylvania, but continued to improperly receive the higher...

Review of Veterans Health Administration Community Living Centers and Corresponding Star Ratings

2020
18-05113-81
Inspection / Evaluation
Department of Veterans Affairs OIG
Department of Veterans Affairs

In response to a congressional request, the VA Office of Inspector General (OIG) conducted a review to examine the Community Living Center (CLC) rating system (Compare), the rating system’s limitations, and what information from the system can reasonably be used to understand the long-term care...

Veterans Received Inaccurate Disability Benefit Payments After Reserve or National Guard Drill Pay Adjustments

2020
18-05738-56
Review
Department of Veterans Affairs OIG
Department of Veterans Affairs

The OIG examined whether disability benefit adjustments were calculated accurately for veterans who served in the Reserve or National Guard. These veterans may have been eligible for military training pay, or “drill pay.” However, they are not entitled to receive drill pay and disability benefits in...

Concern Regarding a Patient Death and Alleged Conflicts of Interest at the VA Western Colorado Health Care System, Grand Junction

2020
19-06435-84
Inspection / Evaluation
Department of Veterans Affairs OIG
Department of Veterans Affairs

The VA Office of Inspector General (OIG) conducted a healthcare inspection to evaluate allegations regarding a patient death following a urology procedure and conflicts of interest in hiring urologists at the facility. A facility urologist performed extracorporeal shock wave lithotripsy (ESWL) on a...

Little Rock VARO Employee Inaccurately Established and Decided Claims

2020
19-06757-70
Review
Department of Veterans Affairs OIG
Department of Veterans Affairs

The OIG substantiated an anonymous allegation that an employee at the VA Regional Office (VARO) in Little Rock, Arkansas, established and decided claims for disability benefits inaccurately. The review team found that 11 of 19 claims and decisions were in error because the employee granted benefits...

Comprehensive Healthcare Inspection of Veterans Integrated Service Network 1: VA New England Healthcare System, Bedford, Massachusetts

2020
19-06866-68
Review
Department of Veterans Affairs OIG
Department of Veterans Affairs

This Comprehensive Healthcare Inspection Program provides a focused evaluation of the leadership performance and oversight by the Veterans Integrated Service Network (VISN) 1: VA New England Healthcare System, covering leadership and organizational risks and key processes associated with promoting...

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