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Website
Abbreviation
VA
Agencies
Department of Veterans Affairs
Federal Agency
Yes
Location
United States
What to Report to the OIG Hotline
The Hotline accepts tips or complaints that, on a select basis, result in reviews of: • VA-related criminal activity • Systemic patient safety issues • Gross mismanagement or waste of VA resources • Misconduct by senior VA officials The VA OIG investigates substantial allegations of whistleblower reprisal against employees of VA contractors, grantees, subgrantees, and personal services subcontractors. The VA OIG reports substantiated allegations of reprisal to the employer and VA for corrective action.
What Not to Report to the OIG Hotline
The Hotline does not accept complaints that are unrelated to programs and operations of the Department of Veterans Affairs nor that are addressed in another legal or administrative forum: TYPE OF COMPLAINT WHO SHOULD YOU CONTACT Claim for VA disability and pension benefits, and ratings, appeals, or home loan issues Veterans Benefits Administration (1-800-827-1000) Claim for VA education benefits Veterans Benefits Administration (1-888-442-4551) Patient health care dispute Patient Advocate at your local VA medical facility Tort claim or other legal issue/case/claim Local VA Regional Counsel office (202-461-4900) VA billing issues - Compliance and Business Integrity 1-866-842-4357 Litigation matters Private counsel; applicable court Employee grievances, unfair labor practices, union matters Local union representative, Federal Labor Relations Authority VA employee whistleblower retaliation issues U.S. Office of Special Counsel (1-800-872-9855) Other VA employee whistleblower issues and concerns about VA employee VA Office of Accountability and Whistleblower Protection performance and accountability (855-429-6669) or (202-461-4119) Whistleblower disclosures not related to the VA U.S. Office of Special Counsel (1-800-872-9855) Discrimination and EEO complaints for VA employees, former VA employees, VA Office of Resolution Management (1-888-566-3982) and applicants for VA positions Discrimination and complaints related to the Uniformed Services Employment U.S. Department of Labor's Veterans' Employment and Training Service and Reemployment Rights Act (USERRA) and the U.S. Office of Special Counsel Personnel actions/adverse action appeals/MSPB matters U.S. Merit Systems Protection Board Disagreement with law or other political dispute Your elected legislative official
Hotline Page
Whistleblower Protection Page
Fort Stewart soldier admits guilt in prolific fraud scheme targeting COVID-19 relief programs, student loans
Article Type
Investigative Press Release
Publish Date
Improvements in Sterile Processing Service and Leadership Oversight at the Edward Hines, Jr. VA Hospital in Hines, Illinois
2022
22-00158-188
Inspection / Evaluation
Department of Veterans Affairs OIG
Department of Veterans Affairs
The Office of Inspector General (OIG) initiated an inspection to assess allegations of deficient practices within the Sterile Processing Service (SPS) at the Edward Hines, Jr. VA Hospital (facility) in Hines, Illinois, as well as the alleged failure of SPS leaders to provide adequate oversight...
Contract Closeout Compliance Needs Improvement at Regional Procurement Offices Central and West
2022
21-02599-156
Review
Department of Veterans Affairs OIG
Department of Veterans Affairs
The Veterans Health Administration (VHA) has three regional procurement offices (RPOs) that acquire supplies and services to support the medical facilities within their regions (Central, East, and West). In FY 2020, the VA Office of Inspector General (OIG) published a report on contract closeout...
Comprehensive Healthcare Inspection of the Martinsburg VA Medical Center in West Virginia
2022
21-00287-194
Inspection / Evaluation
Department of Veterans Affairs OIG
Department of Veterans Affairs
This Office of Inspector General (OIG) Comprehensive Healthcare Inspection Program report provides a focused evaluation of the quality of care delivered in the inpatient and outpatient settings of the Martinsburg VA Medical Center. The inspection covered key clinical and administrative processes...
The New Electronic Health Record’s Unknown Queue Caused Multiple Events of Patient Harm
2022
22-01137-204
Review
Department of Veterans Affairs OIG
Department of Veterans Affairs
The Office of Inspector General (OIG) conducted an inspection to assess a safety concern with the new electronic health record (EHR) that resulted in patient harm. The OIG found that the new EHR sent thousands of orders for medical care to an undetectable location, or unknown queue, instead of to...
OIG Determination of Veterans Health Administration’s Occupational Staffing Shortages Fiscal Year 2022
2022
22-00722-187
Inspection / Evaluation
Department of Veterans Affairs OIG
Department of Veterans Affairs
Pursuant to the VA Choice and Quality Employment Act of 2017 (VCQEA), the OIG conducted a review to identify clinical and non-clinical occupations experiencing staffing shortages within Veterans Health Administration (VHA). This is the ninth iteration of the staffing report, and the fifth evaluating...
Comprehensive Healthcare Inspection of Veterans Integrated Service Network 5: VA Capitol Health Care Network in Linthicum, Maryland
2022
21-00239-180
Inspection / Evaluation
Department of Veterans Affairs OIG
Department of Veterans Affairs
This Office of Inspector General (OIG) Comprehensive Healthcare Inspection Program report provides a focused evaluation of the leadership performance and oversight by Veterans Integrated Service Network (VISN) 5: VA Capitol Health Care Network in Linthicum, Maryland, covering leadership and...
Senior Staff Gave Inaccurate Information to OIG Reviewers of Electronic Health Record Training
2022
21-02201-200
Investigation
Department of Veterans Affairs OIG
Department of Veterans Affairs
This administrative investigation addressed concerns of possible misconduct by two leaders responsible for overseeing medical facility staff training on implementing VA’s new multibillion-dollar patient electronic health record system. The investigation stemmed from a prior OIG review at the initial...
Safeguarding PII Collected in VBA Education Compliance Surveys
2022
22-01637-176
Review
Department of Veterans Affairs OIG
Department of Veterans Affairs
In the course of its work, the OIG learned that survey records for VA educational programs submitted remotely during the pandemic lacked sufficient protection for students’ personally identifiable information. This management advisory memorandum conveyed information needed for the Veterans Benefits...