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Abbreviation
HUD
Agencies
Department of Housing and Urban Development
Federal Agency
Yes
Location

United States

What to Report to the OIG Hotline
• Violations of federal laws, rules, and regulations pertaining to the U.S. Department of Housing and Urban Development (HUD) programs and funding • Substantial and specific danger to health or public safety at HUD Public and Multifamily Housing Developments • Contract and procurement irregularities • Theft and abuse of government property • Employee misconduct • Abuse of authority or conflict of interests • Housing subsidy fraud • Serious mismanagement • Ethics violations by HUD officials • Bribery
What Not to Report to the OIG Hotline
OIG focuses on reports of fraud or serious mismanagement with high dollar losses or significant community impact. We try to identify and combine individual reports where possible. For the types of schemes we investigate, see Common Fraud Schemes. OIG does not investigate routine or administrative complaints that should be reported to HUD program staff, local administrators or other agencies. We also do not provide program information or become involved in day to day program administration. If your complaint is related to one of the types of items listed below, please use the links or phone numbers to raise your concern with the appropriate party. • Public Housing - Maintenance Issues, Housing Vouchers, Rent Calculations, Landlord-Tenant Disputes, Evictions, Troublesome Neighbors. o Contact: Office of Public and Indian Housing Customer Service at 800-955-2232 • Multifamily Housing (HUD subsidized apartments) - Maintenance Issues, Rent Calculations, Landlord-Tenant Disputes, Evictions, Troublesome Neighbors. o Contact: Office Multifamily Housing Complaint line at 800-685-8470 • Manufactured Housing (mobile homes) - Defects in the home or issues with the sale. o Contact: Department of Consumer and Regulatory Affairs at 800-927-2891 • Community Planning and Development (grants) - Help with rental, homebuyer, and homeowner assistance, homelessness, and disaster assistance (unless the allegation involves theft of grant funds, or serious noncompliance with program requirements which should be reported to OIG). o See: Office of Community Planning and Development • Federal Housing Administration - Mortgage Originations/Applications unless the allegation involves falsifying documents. o Contact: FHA Resource Center o (800) CALL-FHA (225-5342) • Foreclosures of FHA Mortgages or Short Sales of Properties with FHA Mortgages o Contact: HUD National Servicing Center at 877-622-8525 • Ginnie Mae (Government National Mortgage Association - GNMA) - unless allegations involve misuse of funds, or serious noncompliance with program regulations/requirements. o Contact: Ginnie Mae Communications • Conventional Mortgages (Not FHA) o Contact: Federal Trade Commission or 877-382-4357 o If the allegation involves fraud in conventional loans:  Contact: Your local FBI Office or online via the FBI Tips and Public Leads form • Housing Discrimination o Contact: Office of Fair Housing and Equal Opportunity (FHEO) or 800-669-9777 • Interstate Land Sales - Misrepresentations in mailings or interstate commerce about lots for sale that need to be registered with HUD. o Write Assistant Secretary for Housing-Federal Housing Commissioner, U.S. Department of Housing and Urban Development, Washington, DC 20410-8000. • FHA Mortgage Insurance Premium Refund Questions and Complaints o Contact: HUD’s Support Service Center (800) CALL-FHA (225-5342) • FHA Title 1 or 203k Programs - Shoddy repair work. o Contact: HUD’s Support Service Center (800) CALL-FHA (225-5342) • RESPA (Real Estate Settlement Procedures Act) - All RESPA complaints. o Contact: Consumer Financial Protection Bureau

Some Mortgage Loan Servicers’ Websites Offer Information about CARES Act Loan Forbearance That Is Incomplete, Inconsistent, Dated, and Unclear

2020
Inspection / Evaluation
Department of Housing and Urban Development OIG
Department of Housing and Urban Development
Pandemic

The U.S. Department of Housing and Urban Development (HUD), Office of Inspector General (OIG) conducted this study to assess what information servicers of mortgage loans insured by Federal Housing Administration (FHA) are providing to borrowers regarding forbearance options available under the...

The Los Angeles County Development Authority, Alhambra, CA, Generally Met HUD Goals and Requirements in Managing Its Family Self-Sufficiency Program

2020
2020-LA-1004
Audit
Department of Housing and Urban Development OIG
Department of Housing and Urban Development

We audited the Los Angeles County Development Authority’s Family Self-Sufficiency Program due to a hotline complaint (HC-2019-4215) alleging that the Authority did not use its program funds in compliance with U.S. Department of Housing and Urban Development (HUD) requirements. Our audit objectives...

Telework Impact on HUD’s Operations Due to the COVID-19 Pandemic

2020
2020-OE-0006
Inspection / Evaluation
Department of Housing and Urban Development OIG
Department of Housing and Urban Development
Pandemic

This memorandum report summarizes survey and interview results on the impact mandatory telework is having on U.S. Housing and Urban Development’s (HUD) operations. The HUD Office of Inspector General (OIG) conducted surveys and interviews to evaluate HUD’s use of agency-wide telework in response to...

HUD Did Not Always Comply With the Improper Payments Elimination and Recovery Act of 2010

2020
2020-AT-0001
Audit
Department of Housing and Urban Development OIG
Department of Housing and Urban Development

We audited the U.S. Department of Housing and Urban Development’s (HUD) fiscal year 2019 compliance with the Improper Payments Elimination and Recovery Act of 2010 (IPERA). Our audit objective was to determine whether HUD complied with IPERA reporting and improper payment reduction requirements...

The Philadelphia Housing Authority, Philadelphia, PA, Did Not Comply With Procurement and Conflict-of-Interest Requirements

2020
2020-PH-1001
Audit
Department of Housing and Urban Development OIG
Department of Housing and Urban Development

We audited the Philadelphia, PA, Housing Authority’s use of public housing program operating funds because we received a complaint alleging that the Authority misused U.S. Department of Housing and Urban Development (HUD) funds. Our objective was to determine whether allegations from the complaint...

The City of Mesa, AZ, Did Not Administer Its Community Development Block Grant in Accordance With HUD Requirements

2020
2020-LA-1003
Audit
Department of Housing and Urban Development OIG
Department of Housing and Urban Development

We audited the City of Mesa’s Community Development Block Grant (CDBG) program based on (1) a hotline complaint alleging CDBG noncompliance; (2) a prior U.S. Department of Housing and Urban Development (HUD), Office of Inspector General, audit (2011-LA-1006), which determined that the City needed to...

The Office of Special Needs Assistance Programs’ Award Review Process Generally Complied With HUD Continuum of Care Program Requirements

2020
2020-LA-0001
Audit
Department of Housing and Urban Development OIG
Department of Housing and Urban Development

We reviewed the U.S. Department of Housing and Urban Development’s (HUD) Continuum of Care Program (CoC) award review process based on an anonymous hotline complaint alleging problems with the CoC competitive award process. The objective of our review was to determine whether HUD performed its CoC...

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