We recommend that OPM evaluate NFC’s entire process for identifying, logging, analyzing, and implementing TIPS SCRs to determine the most efficient and effective method of balancing vital system updates with their associated costs. OPM and NFC’s future agreements should include language requiring both parties to develop joint policies and procedures related to the review and implementation of system updates. Given the error rate and the backlog of SCRs identified during our review, it’s critical that OPM take a greater role in coordinating and facilitating TIPS software updates to prevent and detect systemic errors.