U.S. Postal Service

During our audit of controls over automatic indemnity claim payments, we found significant internal control weaknesses in the Postal Service’s claims system. From fiscal year (FY) 2014 to FY 2019, the Postal Service paid a total of about $194 million in connection to about 2.3 million domestic...

We selected the Tucson P&DC for review based on our analysis of manual flats productivity as measured by the Management Operating Data System (MODS). The Tucson P&DC’s FY 2019 manual flats productivity of 992 mailpieces per hour was significantly higher than the national average productivity of 332...

Our objective was to explore two options to address reducing unfunded retirement liabilities. First, we evaluated potential changes to life expectancy (mortality-improvement) assumptions used to calculate the RHB liability. Next, our investment consultant determined the potential impact of investing...

The objective of our audit was to evaluate the accuracy of Surface Visibility scans and reporting for Highway Contract Route (HCR) and Postal Vehicle Service (PVS) trips. This audit was requested by the Postal Service’s Surface Logistics group. Surface transportation includes HCR, PVS, maritime, and...

Our objective was to review select mail delivery and customer service operations at the Chatsworth Post Office in Chatsworth, CA. We reviewed delivery metrics including the number of routes and carriers, mail arrival time, amount of reported delayed mail, package scanning, distribution up-time, and...

This report presents the results of our self-initiated audit of Local Purchases and Payments: Miscellaneous Services – Ellensburg, WA, Main Post Office (MPO). The Ellensburg MPO is in the Seattle District of the Western Area. This audit was designed to provide U.S. Postal Service management with...

During fiscal year 2019, we reviewed package scanning procedures at 25 Postal Service delivery units to determine if employees were properly scanning packages. During our audits, we found that Postal Service employees were not always following package scanning procedures at 21 of the 25 units...

We selected the Birmingham P&DC for review based on our analysis of manual flats productivity as measured by the Management Operating Data System (MODS). The Postal Service uses MODS data to plan workload, forecast workhours and mail volume, track mail processing activities, evaluate the efficiency...

This report presents the results of our self-initiated audit of mail delivery and customer service operations at the Allen Post Office in Allen, TX.The Allen Post Office is in the Dallas District of the Southern Area. The delivery unit has a total of 68 routes (12 city, 53 rural, and three Contract...

The Greenfield (owned), Maxwell (leased), and New Palestine (leased) Post Offices are in the Greater Indiana District. The Postal Service is required to maintain a safe and healthy environment for both employees and customers in accordance with its internal policies and procedures and Occupational...