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This report presents the results of our audit of Accuracy of Reported Service Performance.
This report presents the results of our audit of mail delivery operations and property conditions at the Westside Station in Tallahassee, FL.
This report presents the results of our audit of the Tallahassee Processing and Distribution Facility.
This report presents the results of our audit of mail delivery operations and property conditions at the Leon Station in Tallahassee, FL.
This report presents the results of our audit of mail delivery, customer service, and property conditions in the Minnesota-North Dakota District.
The Office of Inspector General is tasked with ensuring efficiency, accountability, and integrity in the U.S. Postal Service. We also have the distinct mission of helping to maintain confidence in the mail and postal system, as well as to improve the Postal Service's bottom line. We use audits and...
The U.S. Postal Service announced that it will convert select facilities around the country into sorting and delivery centers (S&DCs) as part of the 10-year strategic Delivering for America plan. S&DCs will consolidate carrier operations from multiple delivery units into one facility. The Postal...
During the COVID-19 pandemic, ecommerce grew from 9.7 percent of total retail sales in 2018 to about 14.5 percent from 2020 to 2022. Returns grew during and after the pandemic as well: by 2023, the National Retail Federation estimated 17.6 percent of online purchases in the U.S. by revenue were...
This report presents the results of our audit of Mail Theft Mitigation and Response at the Jamaica Main, South Richmond Hill, and Woodside stations in Queens, NY (Project Number 24-037). The stations are in New York 2 District of the Retail and Delivery Operations, Atlantic Area. Our objective was...
The Bemidji Post Office provides standard delivery and retail operations in a predominantly rural community in Northern Minnesota. The office also has some mail processing operations typically found inside a processing and distribution center. It processes, and subsequently, dispenses mail to 37...
