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We performed audits at the North Houston Processing and Distribution Center (P&DC) and three delivery units serviced by the P&DC in the Houston, Texas region during the week of September 11, 2023. The delivery units included the Fairbanks Station, New Houston, TX; Oak Forest Station, Houston, TX...
We performed a self-initiated audit at the Eastern Shore Processing and Distribution Facility and four delivery units serviced by the P&DF during the week of September 11, 2023. The delivery units included the Cambridge, Easton, and Salisbury Post Offices.We issued individual reports for the three...
Our objective was to evaluate the process for, cause of, and validity of refunds associated with the PRS product and examine the accuracy of manifested prices — the postage payments consolidators submit based on contractual rates. We conducted site visits and interviews and analyzed package data and...
Since the formation of the modern Postal Service in 1971, various laws gave it more retirement liability than other federal agencies. As an independent agency within the federal government, USPS is expected to be self-sustaining and cover costs — including retirement costs — through revenue. Thus...
Our objective was to determine whether the Postal Service was effectively testing and monitoring the performance of, providing effective oversight over the contract for, and storage of, charging stations. We observed testing at Vienna, Virginia; conducted site observations and interviews at the MDC...
We performed a self-initiated audit at the Chicago Processing and Distribution Center and four delivery units serviced by the P&DC during the week of July 24, 2023. The delivery units included the Cragin, Daniel J. Doffyn, Northtown, and Roger P. McAuliffe StationsWe issued individual reports for...
Our objective was to assess the Postal Service’s processing and delivery of Veterans Affairs Consolidated Mail Outpatient Pharmacy medications. We interviewed Postal Service management, obtained and analyzed Postal Service data, and visited Veterans Affairs Consolidated Mail Outpatient Pharmacy and...
Our objective was to evaluate whether the Postal Service had security controls in place to protect the application from cyberattacks, prevent unauthorized access to restricted data, and determine compliance with secure coding practices. We conducted a security assessment of the application including...
This audit focused on determining the root causes of poor service performance and customer service issues in Colorado mountain towns. The audit team visited 13 delivery units and one processing and distribution center throughout the mountain towns; conducted observations of processing, delivery, and...
Our audit objectives were to determine whether the Postal Service:Fairly stated accounting transactions in the general ledger and whether selected controls surrounding those transactions were designed and operating effectively.Properly tested, documented, and reported its examination of selected key...
