Amtrak (National Railroad Passenger Corporation)

Our objective was to assess the company’s efforts to support New Jersey Transit (NJ Transit) and oversee company interests as construction advances.We found that the project is both on budget and on schedule, as of January 2024, but we also found that the company has opportunities to improve its...

Providing consistent, high‐quality customer service has been a longstanding strategic priority for Amtrak (the company).1 To that end, the company uses customer satisfaction surveys and other tools to collect data to help identify issues, inform business decisions, and ultimately improve the...

Our office remains committed to investigating and prosecuting fraud cases, and identifying opportunities to improve related internal controls. Ultimately, the company is responsible for preventing, detecting, and reporting fraud and instituting the controls necessary to do so. To help inform the...

A contractor agreed to reimburse Amtrak $771,813 for overbilling base labor and overhead rates on contracts that required the use of actual labor and indirect cost rates. The contractor voluntarily self-reported the overbilling to our office on July 26, 2022, after conducting internal audits related...

An Amtrak secretary based in Pennsylvania violated company policies by regularly logging into work remotely, then not showing up to her worksite or arriving late, leaving early, or both. Our investigation found that the employee logged in remotely 30 times on 18 days during a one-month period, when...

An Amtrak lead service attendant based in Miami, Florida, resigned from her position on October 20, 2023, as a result of our investigation. We found that the former employee violated company policies by engaging in outside employment while on a medical leave of absence.

On March 11, 2024, an Amtrak customer service representative based in Miami, Florida, signed a civil settlement agreement with the U.S. Attorney’s Office, Southern District of Florida, and agreed to pay a total of $15,000, including $10,000 in restitution. Our investigation found that the employee...

On March 9, 2024, an Amtrak Foreman II based in Miami, Florida, signed a civil settlement agreement with the U.S. Attorney’s Office, Southern District of Florida, and agreed to pay a total of $20,000, including $16,100.93 in restitution. Our investigation found that the employee applied for and...

An Amtrak employee based in Seattle, Washington, was terminated from employment on March 7, 2024, following our investigation. Our investigation found that the employee violated company policies by using his company email to conduct business for an outlaw motorcycle gang and by maintaining sexually...

On February 29, 2024, an Amtrak sheet metal worker based in Miami, Florida, signed a civil settlement agreement with the U.S. Attorney’s Office, Southern District of Florida, to pay a total of $18,750, including $16,537.34 in restitution. Our investigation found that the employee applied for and...